HMIS Agency Support Specialist

Housing Forward; Dallas (TX); On-site; USD 53,000 - 72,000; Full time

Job summary

Housing Forward in Dallas is seeking an HMIS Administrator of Agency Support to lead HMIS configuration, data quality, and agency training for the TX-600 Continuum of Care across Dallas and Collin Counties. The role reports to the Director of Data Management & Reporting and focuses on frontline user support and system usability.

You will manage user access, onboarding/offboarding, troubleshooting, and HMIS content maintenance across ClientTrack and related systems, aligning with HUD standards

Qualifications

• Experience providing technical assistance and frontline support to HMIS users.
• Familiarity with HMIS workflows, user roles, and data entry processes.
• Strong written and verbal communication with providers and internal partners.
• Ability to manage access, permissions, and user records across multiple systems.
• Proven organizational skills and attention to detail.

Responsibilities

• Provide technical assistance and day-to-day support to HMIS users and agencies.
• Manage user onboarding/offboarding, access control, and account maintenance across ClientTrack and Padmission Journey.
• Respond to help desk requests and ensure timely resolution and partner satisfaction.
• Maintain HMIS cheat sheets and reference materials on the Housing Forward website.

Skills

End-User Support

Customer Service

System Navigation

Communication

Organization

Data Quality

Tools

HMIS

ClientTrack

Microsoft Office

Help Desk Systems

Content Management

Job description

Housing Forward in Dallas is seeking an HMIS Administrator of Agency Support to lead HMIS configuration, data quality, and agency training for the TX-600 Continuum of Care across Dallas and Collin Counties. The role reports to the Director of Data Management & Reporting and focuses on frontline user support and system usability.

You will manage user access, onboarding/offboarding, troubleshooting, and HMIS content maintenance across ClientTrack and related systems, aligning with HUD standards