HMIS Program Lead & Training Specialist

Together SC; Columbia (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

United Way of the Midlands is seeking a proactive HMIS Program Coordinator to lead training, data quality efforts, and system administration across 13 Midlands counties. The role focuses on onboarding partner agencies, supporting accurate data entry, and ensuring compliance with HUD standards.

You will serve as a primary HMIS contact, collaborate with the Data Analyst and agency leadership, and contribute to HUD reporting and coalition activities.

Qualifications

• Associate degree in a related field or equivalent combination of education and experience.
• Bachelor’s degree or equivalent combination of education and experience.
• Experience writing or reviewing database reports and queries.
• Knowledge of HMIS principles, data quality standards, confidentiality requirements, and compliance-driven systems.
• Experience in nonprofit, government, housing, HMIS, or Continuum of Care environments.
• Grant development or grant management experience.

Responsibilities

• Coordinate and facilitate the online and in person HMIS training program for new and existing partner agencies, including onboarding, refresher training, system updates, and updating and developing new trainings as needed.
• Develop, update, and maintain HMIS training materials and documentation based on HUD Data Standards, local policies, and user needs.
• Serve as the primary point of contact for HMIS system support by responding to help desk tickets, troubleshooting user issues, researching system functionality, and resolving problems in a timely manner.
• Provide ongoing technical assistance and guidance to partner agencies to support accurate data entry, workflow compliance, and system use.
• Communicate data quality findings to agencies and provide corrective guidance and follow-up support.
• Serve as lead for system administration and coordination activities, including user access set-up and workflows, project setup assistance, training site support, and documentation.
• Maintain and communicate the inventory of active HMIS user accounts (licenses) and the number of available HMIS user and agency licenses according to the HMIS License Policy.
• Develop and monitor individualized HMIS training plans and pathways based on program type, user needs, and data quality findings; document progress and coordinate with the HMIS Data Analyst and agency leadership on corrective actions and follow-up support.
• Monitor system and data quality and develop training based on improvement plan needs.
• Assist with preparation of HUD-required reports, annual submissions, and other funder or system-level reporting requirements.
• Support agency monitoring, program evaluation, and compliance activities related to HMIS participation.
• Coordinate and support HMIS-related coalition and committee activities, including scheduling meetings, preparing agendas, and documenting meeting notes.
• Deliver presentations and provide technical guidance on HMIS, data standards, and homelessness-related data topics to community partners and stakeholders.
• Maintain ongoing communication and working relationships with participating agencies to support collaboration, system improvement, and consistent engagement.
• Research HMIS policies, procedures, best practices, and regulatory updates to support continuous system improvement.
• A key partner in CoC activities like Coordinated Entry, Point-In-Time Count, annual HUD applications, staffing committee activities, and other assigned duties.

Skills

Written communication

Verbal communication

Organizational skills

Time management

Training adults

Data analysis

Education

Associate degree in a related field

Bachelor’s degree in a related field or equivalent

Tools

Database software

Excel

Microsoft Office

Job description

United Way of the Midlands is seeking a proactive HMIS Program Coordinator to lead training, data quality efforts, and system administration across 13 Midlands counties. The role focuses on onboarding partner agencies, supporting accurate data entry, and ensuring compliance with HUD standards.

You will serve as a primary HMIS contact, collaborate with the Data Analyst and agency leadership, and contribute to HUD reporting and coalition activities.