HMIS Administrator of Data Systems & Integration

Housing Forward; Dallas (TX); Hybrid; USD 53,000 - 72,000; Full time

Benefits offered by this job

Flexible PTO

Medical, Dental, Vision insurance

Life Insurance

Short- and Long-Term Disability

Laptop provided

Phone and/or hotspot if needed

Job summary

Housing Forward seeks an HMIS Administrator of Data Systems and Integration to lead day-to-day HMIS operations across Dallas and Collin Counties, implementing approved configuration changes, running structured tests, and delivering first-line technical support to end users under the Director of Data Management & Reporting.

This role emphasizes system maintenance, data cleaning, documentation, and collaboration with staff and partner agencies; travel is required on a limited basis, and a hybrid

Qualifications

• Two+ years administering HMIS or similar system.
• Ability to follow structured test scripts and document results.
• Understanding of HMIS standards and daily execution.
• Experience troubleshooting routine data issues.

Responsibilities

• Day-to-day HMIS operations and first-line support.
• Configure HMIS settings, workflows, and menus.
• Run structured testing for vendor sync releases.
• Data cleaning, corrections, and technical fixes.
• Maintain system documentation and change logs.

Skills

Systems Administration

System configuration

Workflow management

Database troubleshooting

SQL basics

HUD HMIS standards

First-line support

Tools

HMIS platforms (ClientTrack or similar)

Microsoft Office Suite

Job description

TITLE: HMIS Administrator of Data Systems & Integration

Pay Type: Salary

FLSA: Exempt

REPORTS TO: Director of Data Management & Reporting

COMPENSATION:

Min $53,000

Max $72,000

ORGANIZATION SUMMARY

Housing Forward is the backbone organization leading one of the nation's most innovative and successful homeless response systems. Through theAll NeighborsCoalition, Housing Forward aligns more than 150 public, private, and nonprofit partners to build a coordinated, data-driven system that resolves homelessness across Dallas and Collin Counties. Since 2021, the community has achieved five consecutive years of reductions in homelessness while Housing Forward has grown into a high-performing lead agency with more than 45 employees driving system strategy, performance management, and cross-sector collaboration.

Housing Forward is entering its next chapter by implementing bold strategies to ensure no one is forced to sleep outside. The organization seeks strategic leaders who thrive in complex environments, build alignment across diverse stakeholders, and embrace a culture of continuous learning, collaboration, and innovation to drive system improvement.

POSITION SUMMARY:

Data Management & Reporting serves as the HMIS Lead for the TX-600 Continuum of Care (Dallas and Collin Counties). Through the All Neighbors Coalition, Housing Forward aligns more than 150 public, private, and nonprofit partners to build a coordinated, data-driven system that resolves homelessness across Dallas and Collin Counties. Since 2021, the community has achieved five consecutive years of reductions in homelessness while Housing Forward has grown into a high-performing lead agency with more than 45 employees driving system strategy, performance management, and cross-sector collaboration.

The HMIS Administrator of Data Systems and Integration maintains day-to-day technical operations of HMIS, executing configuration changes, structured testing, and first-line technical support. This role focuses on execution: implementing approved configuration and menu changes, running documented test scripts for vendor syncs, and providing first-line technical troubleshooting and support to end users. Reporting to the Director, this position ensures reliable day-to-day system performance and frees senior technical capacity for architecture, vendor governance, and integration project work.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Under the supervision of the Director of Data Management & Reporting, this role is accountable for day-to-day technical operations and first-line support.

System Configuration & Maintenance

• Implement approved HMIS system settings, project configurations, workflows, and menu changes.
• Execute structured testing per documented test scripts for vendor sync releases, in database environments.
• Execute provider-level data cleaning, corrections, technical fixes, and support.

First-Line Technical Support

• Respond to and troubleshoot technical questions and issues from Housing Forward staff and end users.
• Triage and resolve routine technical HMIS issues submitted through the help desk; escape? Actually original: 'escalate architectural or root-cause issues.' We'll keep the phrase: 'escalate architectural or root-cause issues.'

Documentation & Knowledge Sharing

• Maintain technical documentation, system change logs, and configuration records for routine changes.
• Contribute to the documented inventory of systems and integrations DMR accesses or manages.

SKILLS AND CAPABILITIES:

Systems Administration

• Strong understanding of system configuration, workflows, and database functionality.
• Ability to follow structured test scripts and document results accurately.
• Working knowledge of all HUD HMIS-related standards for daily execution and compliance crosswalks.
• At least two years of experience administering an HMIS or similar case management/database system; HMIS experience strongly preferred.
• Basic understanding of relational database concepts (fields, tables, queries) sufficient to execute structured testing, interpret data accurately, and troubleshoot routine data issues independently; SQL experience a plus.

Technical Support & Troubleshooting

• Strong ability to diagnose and resolve routine technical issues.
• Ability to recognize when an issue requires escalation to senior technical staff.

Collaboration & Documentation

• Ability to communicate technical concepts to non-technical audiences.
• Strong documentation habits.

Technology & Tools

• Experience administering HMIS platforms (ClientTrack or similar).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

REQUIREMENTS:

• Must have reliable transportation, valid state issued driver’s license and car insurance. Please note that travel is required on a limited basis.
• Must be flexible to work at different sites as scheduled.
• Limited requirements, must be able to maintain files and lift objects that weigh up to 25 lbs.

WORK SCHEDULE:

• Housing Forwardconsiders normal hours of operation Monday – Friday from 8:00am-5:00pm. Somenightsand weekend meetings might berequiredto meet theneedsof partner agencies or torepresentHousing Forwardat community meetings.
• CurrentHousing Forwardguidelines state that employees must work at least3days per week in the office, but this is subject to change.Housing Locators howeverare required towork in the field with landlords and property managers to the extent needed to meet unit goals.

COMPENSATION:

• Housing Forward has a flexible PTO policy for all full-time employees. The office is officially closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, & Christmas Day. Housing Forward has MLK Jr., Juneteenth, and Election Day as Days of Service.
• This position is eligible for employer-provided benefits:
• Housing Forward pays 90% ofemployeeMedical, Dental, and Vision insurance and 50% of Family Medical, Dental, and Vision insurance.
• Housing Forward provides Basic Life Insurance as well as Short- and Long-Term Disability Insurance.
• Housing Forward will provide a laptop. We will additionally provide the applicant with a phone and/or hot spot if needed.

For additional questions about the position, please contact Freda M. Nelms, Director of Data Management & Reporting, at [e-mail]