HMIS Training & Onboarding Specialist

Metropolitan Government of Nashville and Davidson County; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Vacation Days

Sick Days

Paid Holidays

Job summary

The Metropolitan Government of Nashville and Davidson County is seeking a Community Engagement and Training Coordinator for HMIS within the Office of Homeless Services. The role focuses on onboarding agencies, delivering HMIS training, and maintaining data quality across the Continuum of Care, with emphasis on HUD HMIS standards.

Responsibilities include coordinating agency onboarding, providing technical assistance, and leading HMIS-related evaluation activities.

Qualifications

• Four (4) years of experience providing training, user support, or customer service in a technical or service-oriented environment.

Responsibilities

• Manage onboarding for all new HMIS agencies and users from start to finish.
• Set up agencies and projects in HMIS according to HUD standards, ensuring clarity on funding-specific data requirements.
• Communicate HMIS system updates, data standards changes, and other relevant information to participating agencies.
• Support Agency Points of Contact and lead quarterly HMIS POC meetings.
• Provide technical assistance, troubleshooting support, and guidance on complex Help Desk inquiries.
• Participate in quarterly HMIS evaluation activities and assist in continuous improvement of system operations.
• Design and implement an HMIS User Group feedback forum.
• Conduct community outreach and education to increase HMIS participation and strengthen system-wide engagement.
• Develop and deliver HMIS training for regulations, software workflow, data entry, and reporting (CoC APR, ESG CAPER, etc.)
• Maintain and update training curriculum within the Learning Management System (LMS).
• Manage user accounts, usernames, and passwords for new system users.
• Coordinate with HMIS Committees and CoC partners to update HMIS Policies and Procedures, Data Quality Plan, and Data Security Plan.
• Track project progress and documentation in Asana.
• Staff assigned CoC Committee meetings and support the work of the HMIS Manager and Coordinated Entry Manager.

Skills

Training experience

Customer service

Technical assistance

Data standards

Education

Bachelor's degree in Social Work

Tools

HMIS

Job description

The Metropolitan Government of Nashville and Davidson County is seeking a Community Engagement and Training Coordinator for HMIS within the Office of Homeless Services. The role focuses on onboarding agencies, delivering HMIS training, and maintaining data quality across the Continuum of Care, with emphasis on HUD HMIS standards.

Responsibilities include coordinating agency onboarding, providing technical assistance, and leading HMIS-related evaluation activities.