HIV Care Navigator & Medical Assistant

Primary Health Care, Inc (PHC); Des Moines (IA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Generous PTO accrual

401k with company match

Life & disability insurance

Flexible spending & health savings

PHC Pride rewards program

Job summary

Primary Health Care, Inc (PHC) in Des Moines, IA, seeks a Medical Assistant Care Navigator to support HIV care delivery under a Ryan White funded grant. You will identify and resolve barriers to care and provide administrative and clinical support as delegated within MA scope.

You will work with a multidisciplinary team on the PHC University Campus in Des Moines, typically 40 hours weekly, Monday–Friday 8 AM–5 PM. The role includes patient coordination and procedural assistance.

Qualifications

• High school diploma or equivalent required.
• One year of experience in a medical assistant, patient care technician, certified nurse assistant, phlebotomy, or related clinical position or completion of medical assisting program from an accredited institution.
• Effective clinical skills related to the position's essential functions.
• Effective verbal and written communication skills.
• Excellent interpersonal, teamwork and collaboration skills with ability for a team approach to care and diverse relationships.
• Organization and prioritization skills.
• Detail orientation.
• Professional skills with ability to remain composed and show empathy.
• Basic computer skills with proficiency using Microsoft Office applications and electronic health record system.
• Effective problem-solving skills.

Responsibilities

• Collaborates with the assigned patient care team to coordinate care for high-acuity patients living with HIV.
• Identifies and problem-solves barriers that prohibit or delay patients from receiving necessary care.
• Addresses patient inquiries and care needs in clinic and via EMR messaging.
• Coordinates referrals to outside service providers and completes prior authorizations as needed.
• Communicates with referral coordinators and HIV care teams to coordinate care.
• Facilitates patient rooming and intake, obtains vital signs, and prepares for exams/procedures.
• Performs point-of-care testing per CLIA guidelines and follows established workflows.
• Administers medications, immunizations, and treatments per orders.
• Documents service units and patient data in EMR per grant requirements and PHC policies.
• Performs quality controls and maintains infection control procedures; restocks supplies.

Skills

Clinical skills

Verbal & written communication

Interpersonal & teamwork

Organization & prioritization

Detail oriented

Professional composure & empathy

Computer skills (MS Office & EMR)

Problem solving

Education

High school diploma or equivalent

Medical assisting program (accredited)

Job description

Primary Health Care, Inc (PHC) in Des Moines, IA, seeks a Medical Assistant Care Navigator to support HIV care delivery under a Ryan White funded grant. You will identify and resolve barriers to care and provide administrative and clinical support as delegated within MA scope.

You will work with a multidisciplinary team on the PHC University Campus in Des Moines, typically 40 hours weekly, Monday–Friday 8 AM–5 PM. The role includes patient coordination and procedural assistance.