Medical Assistant Care Navigator

Primary Health Care, Inc (PHC); Des Moines (IA); On-site; USD 25,692 - 38,545; Full time

Benefits offered by this job

Generous PTO accrual

401k with company match

Life & disability insurance

Flexible spending & health savings accounts

Supplemental accident & critical illness insurance

Discounted pet insurance

PHC Pride rewards program

Job summary

A community health service provider is seeking a Medical Assistant Care Navigator in Des Moines, Iowa. This entry-level, full-time position requires strong clinical and communication skills to support patients living with HIV. Responsibilities include coordinating patient care, addressing inquiries, and performing clinical duties. Candidates with a high school diploma or equivalent and relevant experience are encouraged to apply. PHC offers competitive pay and comprehensive benefits alongside opportunities for career growth.

Qualifications

• 1 year of experience in a medical assistant role or completion of accredited medical assisting program.
• Current Basic Life Support (BLS) certification.
• Current Mandatory Reporter Training recognized by Iowa.

Responsibilities

• Collaborate with patient care team to coordinate care for high-acuity patients.
• Address patient inquiries and care needs through various communication channels.
• Facilitate patient rooming and intake process.

Skills

Effective clinical skills

Effective verbal communication skills

Detail orientation

Problem-solving skills

Interpersonal skills

Education

High school diploma or equivalent

Completion of medical assisting program

Tools

Electronic health record system

Microsoft Office applications

Job description

Medical Assistant Care Navigator

Join to apply for the Medical Assistant Care Navigator role at Primary Health Care, Inc (PHC)

Base pay range

$18.65/hr - $27.98/hr

As a Medical Assistant Care Navigator, you will work collaboratively with a multidisciplinary team to support the delivery of quality healthcare through a Ryan White funded grant program for patients living with HIV. You will Identify and resolve barriers to care, provide administrative support, and clinical care as delegated by licensed clinical staff within the scope of a Medical Assistant.

This position typically works at the PHC University Campus in Des Moines and is typically scheduled to work 40 hours per week: Monday - Friday 8 AM - 5 PM.

What You Will Do

Collaborates with the assigned patient care team, Referral Coordinators, and external service providers to coordinate care for high-acuity patients (e.g. low health literacy, transportation barriers, language barriers, etc.) living with HIV. Identifies and problem-solves barriers that prohibit or delay patients from receiving necessary care.

Addresses patient inquiries and care needs both in clinic and through patient communication channels (phone, EMR messaging, etc.), collaborating with appropriate care team members as needed.

Coordinates assigned referrals to outside service providers and completes necessary prior authorizations as needed.

Communicates with referral coordinators, service providers, HIV care teams to coordinate care for high-acuity patients.

Facilitates the patient rooming and intake process and obtains accurate patient vital signs per established workflow. Prepares for exam/procedure and assists provider as requested.

Performs point-of-care testing per CLIA guidelines and other established workflows. Ensures service orders are completed timely. Administers medications, immunizations, and treatments per written or standing orders.

Documents service units and patient data in EMR based on grant requirements and PHC policies & Procedures.

Completes and accurately documents quality controls per established process. Performs pre-cleaning and transport of contaminated instruments per infection control policies and procedures. Routinely evaluates supply levels in exam rooms, removing expired supplies and restocking as appropriate.

Qualifications You Need

Required

• High school diploma or equivalent.
• One year of experience in a medical assistant, patient care technician, certified nurse assistant, phlebotomy, or related clinical position or completion of medical assisting program from an accredited institution.
• Effective clinical skills related to the position essential functions.
• Effective verbal and written communication skills.
• Excellent interpersonal, teamwork and collaboration skills with ability for a team approach to care plus develop and maintain effective working relationships with a diverse group of individuals.
• Organization and prioritization skills.
• Detail orientation.
• Professional skills with ability to remain composed in all situations and show empathy.
• Basic computer skills with proficiency using Microsoft Office applications and electronic health record system.
• Effective problem-solving skills.
• Current Basic Life Support (BLS) for Healthcare Providers.
• Current Mandatory Reporter Training: Child Abuse and Dependent Adult Abuse recognized by the State of Iowa.

Preferred

• Work experience in a community health center or medical clinic.
• Effective verbal and written communication skills in Spanish.

We Take Care of Our People

Your related experience and skills determine your base pay. The typical hiring range for this position is $18.65 - 23.32 per hour. Candidates with extensive related experience may be considered for a higher pay rate up to the pay range maximum.

In addition to base pay, PHC offers a comprehensive benefits package, including:

• Generous PTO accrual
• 401k with company match
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance
• Discounted pet insurance
• PHC Pride rewards program

Grow Your Career with PHC

We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers.

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Seniority level

Entry level

Employment type

Full-time

Job function

Other, Information Technology, and Management

Hospitals and Health Care