HIV Care Link Coordinator (EIS) – Jail & Community

Hope & Help Center of Central Florida; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Hope & Help Center of Central Florida seeks an EIS Coordinator to support individuals living with HIV who are incarcerated or transitioning back into the community. You will navigate healthcare services, coordinate referrals, and connect clients to HIV medical care and community resources.

This hands-on, client-facing role requires strong follow-through, attention to detail, and the ability to meet program deadlines while collaborating with correctional health staff and partners.

Qualifications

• Associate's degree in Social Work, Psychology, Human Services, Public Health, or related field is required; bachelor's preferred.
• Minimum of two years of experience in outreach, care coordination, case management, or client services for HIV or underserved populations.
• Strong organizational, time management, communication, and documentation skills.

Responsibilities

• Coordinate HIV care linkage, reengagement, and supportive services for incarcerated or recently released individuals.
• Conduct required in-person visits at Orange County Jail and community locations to assess client needs and support continuity of care.
• Develop individualized care plans and referrals to medical providers, Ryan White Referral Specialists, and community resources.
• Support clients transitioning from incarceration into the community by addressing barriers to healthcare, housing, and transportation.
• Maintain accurate documentation including Episodes of Care, acuity assessments, action plans, referrals, and follow-ups.
• Monitor progress and ensure services and documentation meet contractual timeframes.
• Collaborate with correctional health staff, clinicians, and community partners to improve outcomes.
• Meet productivity, quality, documentation, and compliance expectations.
• Participate in training, case conferences, and program monitoring.

Skills

Care coordination

Outreach

Case management

Client services

Communication

Documentation

Organizational skills

Time management

Education

Associate's degree in Social Work, Psychology, Human Services, Public Health, or related field

Tools

Case management systems

Microsoft Office

Job description

Hope & Help Center of Central Florida seeks an EIS Coordinator to support individuals living with HIV who are incarcerated or transitioning back into the community. You will navigate healthcare services, coordinate referrals, and connect clients to HIV medical care and community resources.

This hands-on, client-facing role requires strong follow-through, attention to detail, and the ability to meet program deadlines while collaborating with correctional health staff and partners.