Early Intervention Specialist ( EIS) Coordinator

Hope & Help Center of Central Florida; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Hope & Help Center of Central Florida seeks an EIS Coordinator to support individuals living with HIV who are incarcerated or transitioning back into the community. You will navigate healthcare services, coordinate referrals, and connect clients to HIV medical care and community resources.

This hands-on, client-facing role requires strong follow-through, attention to detail, and the ability to meet program deadlines while collaborating with correctional health staff and partners.

Qualifications

• Associate's degree in Social Work, Psychology, Human Services, Public Health, or related field is required; bachelor's preferred.
• Minimum of two years of experience in outreach, care coordination, case management, or client services for HIV or underserved populations.
• Strong organizational, time management, communication, and documentation skills.

Responsibilities

• Coordinate HIV care linkage, reengagement, and supportive services for incarcerated or recently released individuals.
• Conduct required in-person visits at Orange County Jail and community locations to assess client needs and support continuity of care.
• Develop individualized care plans and referrals to medical providers, Ryan White Referral Specialists, and community resources.
• Support clients transitioning from incarceration into the community by addressing barriers to healthcare, housing, and transportation.
• Maintain accurate documentation including Episodes of Care, acuity assessments, action plans, referrals, and follow-ups.
• Monitor progress and ensure services and documentation meet contractual timeframes.
• Collaborate with correctional health staff, clinicians, and community partners to improve outcomes.
• Meet productivity, quality, documentation, and compliance expectations.
• Participate in training, case conferences, and program monitoring.

Skills

Care coordination

Outreach

Case management

Client services

Communication

Documentation

Organizational skills

Time management

Education

Associate's degree in Social Work, Psychology, Human Services, Public Health, or related field

Tools

Case management systems

Microsoft Office

Job description

Join Hope & Help as an EIS Coordinator and make a meaningful difference in the lives of individuals living with HIV. In this role, you'll help connect incarcerated and recently released individuals to essential healthcare and supportive services. We're looking for a compassionate, organized, and dependable professional who values accountability, teamwork, and helping others overcome barriers to care.

The Opportunity

Are you passionate about helping individuals overcome barriers to healthcare and reconnect with essential services?

Hope & Help is seeking a compassionate, organized, and dependable Early Intervention Services (EIS) Coordinator to support individuals living with HIV who are incarcerated, transitioning back into the community, or experiencing interruptions in medical care.

In this role, you will help individuals navigate healthcare services, coordinate referrals, and establish meaningful connections to HIV medical care and community resources.

This is a hands‑on, client‑facing position requiring strong follow‑through, attention to detail, and a commitment to meeting program expectations and deadlines.

What You’ll Do

• Coordinate HIV medical care linkage, reengagement, and supportive services for incarcerated and recently incarcerated individuals.
• Conduct required inperson visits at Orange County Jail and community locations to assess client needs and support continuity of care.
• Develop individualized care plans and coordinate referrals to medical providers, Ryan White Referral Specialists, Medical Case Management, and community resources.
• Support clients transitioning from incarceration into the community by addressing barriers to healthcare, housing, transportation, and supportive services.
• Complete and maintain accurate client documentation, including Episodes of Care, acuity assessments, action plans, referrals, and followup activities.
• Monitor client progress and ensure services, documentation, and followup activities are completed within required contractual timeframes.
• Collaborate with correctional health staff, healthcare providers, and community partners to improve client outcomes.
• Meet established productivity, quality, documentation, and compliance expectations.
• Participate in required training, case conferences, quality improvement activities, and program monitoring.

What You Bring

• Associate's degree in Social Work, Psychology, Human Services, Public Health, or a related field required; bachelor's degree preferred.
• Minimum of two years of experience in outreach, care coordination, case management support, or client services involving people living with HIV or underserved populations.
• Strong organizational, time management, communication, and documentation skills.
• Ability to manage an assigned caseload, prioritize responsibilities, and consistently meet established deadlines.
• Comfort working directly with clients in correctional facilities and community settings.
• Proficiency with electronic records, case management systems, and Microsoft Office.
• Valid Florida driver's license and acceptable driving record.
• Ability to successfully complete and maintain required background screening and correctional facility access authorization.

Experience We Especially Value

• Experience with Ryan White programs, HIV care coordination, or Early Intervention Services.
• Experience working with incarcerated or recently incarcerated populations.
• Familiarity with HIV medical care, community resources, and supportive service referrals.
• Experience using PROVIDE, CAREWare, or similar client documentation systems.
• Knowledge of HIPAA, client confidentiality, and grantfunded program requirements.
• Bilingual communication skills.

Background Screening & Facility Access Requirements

This position requires successful completion of a Florida Level 2 background screening and approval for access to Orange County Jail facilities.

Candidates must be able to obtain and maintain all required background screening clearances and facility authorizations throughout employment.

Required in-person jail and community visits are essential job responsibilities and must be performed in accordance with program requirements, facility regulations, safety protocols, and applicable reasonable accommodations.

Location & Travel

This position is based in Orlando, Florida, and requires regular on‑site work and travel to Orange County Jail and community locations.

In‑person jail and field visits are essential responsibilities of this position. The role also requires timely completion of client services, documentation, and follow‑up activities in accordance with program and contractual deadlines.

Occasional evening or weekend work may be required based on program needs.

Why Join Hope & Help?

At Hope & Help, our work is about more than providing services. It's about creating meaningful connections, reducing barriers to healthcare, and helping individuals build healthier futures.

You'll join a mission‑driven team committed to compassionate care, collaboration, accountability, and making a difference in the communities we serve.

Help us connect individuals to care, strengthen communities, and improve lives.

Hope & Help Center of Central Florida is an Equal Opportunity Employer. We value diversity and are committed to providing an inclusive workplace and equal employment opportunities for all qualified applicants.