Hiring Event! Customer Operations Associate with American Electric Power (AEP)

InnoSource; Gahanna (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Tuition assistance

401k and Pension

Many more!

Job summary

InnoSource is hosting an in-office Customer Operations Associate role with American Electric Power (AEP) in Gahanna, Ohio. The role starts at $18/hour and involves customer interactions by phone, order/billing support, and collaboration with the team to enhance service.

Interview day is open for candidates; dress code is business casual, bring multiple resumes and a form of ID. Position is in-office, with relocation not specified.

Qualifications

• Excellent communication and interpersonal skills.
• Continuous learner mindset.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.
• Previous customer service experience preferred but not required.
• A high school diploma or GED
• Residency within 50 miles of the AEP office

Responsibilities

• Interact with customers via phone to assist with inquiries and resolve issues.
• Provide accurate information regarding orders, billing, and other account management tasks.
• Demonstrate empathy and understanding in all customer interactions.
• Document customer interactions and follow up as necessary to ensure satisfaction.
• Collaborate with team members and leadership to improve customer experience.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Customer service

Adaptability

Continuous learner

Education

High school diploma or GED

Job description

Hiring Event! Customer Operations Associate with American Electric Power (AEP)

Gahanna, Ohio

On-Site

Description

$18.00/hr.

American Electric Power (AEP) is one of the largest electric utilities in the U.S. We are growing and we want YOU to grow with us! We are partnered with InnoSource to offer direct-hire in office positions—you will become an AEP employee on Day One!

Open Interview Day

• Tuesday, September 29th – 3:00pm – 7:00pm

You must arrive with multiple copies of your resume and a form of ID to be interviewed. Dress code is business casual.

Are you a compassionate people-person who thrives on connecting with customers and resolving their issues with empathy? If so, we want to talk to you! As a Customer Operations Associate, you will play a crucial role in delivering exceptional service to our customers, ensuring their needs are met with care and efficiency.

Key Responsibilities

• Interact with customers via phone to assist with inquiries and resolve issues.
• Provide accurate information regarding orders, billing, and other account management tasks.
• Demonstrate empathy and understanding in all customer interactions.
• Document customer interactions and follow up as necessary to ensure satisfaction.
• Collaborate with team members and leadership to improve customer experience.

Requirements

Education and Experience – Hiring Event! Customer Operations Associate with American Electric Power (AEP)

Qualifications

• Excellent communication and interpersonal skills.
• Continuous learner mindset.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.
• Previous customer service experience is preferred but not required.
• A high school diploma or GED
• Residency within 50 miles of the AEP office

Benefits & Pay

Starting Pay: $18/hour
Location: 700 Morrison Rd Gahanna, OH 43230

Benefits Available on Day One Include

• Medical insurance
• Vision insurance
• Tuition assistance
• 401k and Pension
• Many more!

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail].

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.