HIPAA-Savvy Healthcare Records Support Associate

Datavant; Nashville (TN); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a customer-focused information specialist in Nashville. You will answer calls, handle release of information inquiries, document resolutions in our software, and maintain confidentiality with staff while upholding professional standards and strict data protection.

The role requires a high school diploma, strong communication skills, experience with a multi-line phone system, and proficiency in MS Office.

Qualifications

• Must have a high school diploma or equivalent.
• Friendly, professional communication and good customer service.
• Experience with a multi-line phone system.
• Proficient in MS Office at intermediate/advanced level.
• Experience in Data Entry, Medical Records or Health Care.
• Strong attention to detail and ability to stay organized.
• HIPAA exam must be completed annually.
• ROI certification course after 90 days with 85%+.

Responsibilities

• Answer and conduct business on the telephone with excellent customer service.
• Handle release of information related calls and inquiries.
• Document calls and resolutions in the software.
• Maintain confidentiality and professionalism with management and staff.
• Attend mandatory trainings and maintain attendance.

Skills

Customer service

Phone system

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

MS Office

Job description

Datavant is seeking a customer-focused information specialist in Nashville. You will answer calls, handle release of information inquiries, document resolutions in our software, and maintain confidentiality with staff while upholding professional standards and strict data protection.

The role requires a high school diploma, strong communication skills, experience with a multi-line phone system, and proficiency in MS Office.