HIPAA-Savvy Release of Information Specialist

Covenant Health; Knoxville (TN); On-site; USD 37,000 - 47,000; Full time

Job summary

Covenant Health is seeking a Release Information Specialist to join the Health Information Management Administration Call Center in Knoxville, TN. This full-time role handles telephone and fax requests for medical records, ensuring privacy and accuracy in line with HIPAA/HITECH guidelines.

The specialist will respond to high-volume inquiries, validate authorities, and release information as permitted. Responsibilities include maintaining Right Fax workflows, safeguarding patient data, and

Qualifications

• Knowledge of HIPAA & HITECH guidelines.
• Commitment to patient privacy and confidentiality.
• Experience in health information management is a plus.

Responsibilities

• Handle release of information requests with accuracy and confidentiality.
• Validate authority and patient identity before releasing records.
• Process requests via calls and faxes in a timely manner.
• Maintain HIPAA/HITECH policy compliance and proper documentation.
• Support ROI Coordinator and route complex requests appropriately.

Skills

Customer service

Phone etiquette

Detail oriented

Multi-tasking

Interpersonal skills

Education

High school diploma or GED

Associate’s degree in related field (preferred)

Tools

PHI software

Right Fax software

Job description

Covenant Health is seeking a Release Information Specialist to join the Health Information Management Administration Call Center in Knoxville, TN. This full-time role handles telephone and fax requests for medical records, ensuring privacy and accuracy in line with HIPAA/HITECH guidelines.

The specialist will respond to high-volume inquiries, validate authorities, and release information as permitted. Responsibilities include maintaining Right Fax workflows, safeguarding patient data, and