Hilton Orange County/Costa Mesa - Front Desk Agent

Remington Hospitality; Costa Mesa (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Remington Hospitality is seeking a guest-focused front desk associate to ensure smooth check-in and check-out experiences for guests. You will assist with pre-registration and blocking of reservations when needed, while providing warm, professional service at the front desk.

You will also manage charges, maintain the front office system, handle cash and card payments, review special requests, and be knowledgeable about rates and discounts.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
• Assist in pre-registration and blocking of reservations when necessary
• Promptly, accurately and efficiently know how and where to post all charges
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
• Review any reservations with special requests and work to block rooms accordingly
• Have knowledge of hotel rates, discounts and how to handle each
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.