Guest Services Agent

Remington Hospitality; Evansville (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

Remington Hospitality in Evansville, IN, seeks a front desk professional to greet guests, check them in/out promptly, and assist with pre-registration and blocking of reservations. The role requires accurate posting of charges and handling of guest payments using the hotel’s front desk systems.

You’ll review reservations for special requests, apply rates/discounts correctly, and follow procedures for same-day bookings, cancellations and relocations.

Qualifications

• Greet and communicate cordially with guests, promptly checking them in and out.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and know how/where to post all charges.
• Handle cash, checks and credit card information from guests.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle each.
• Know reservations procedures, including same-day reservations; follow cancellation and relocation procedures.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and efficiently; know where to post all charges.
• Have complete working knowledge of Front Office systems and daily transactions.
• Manage cash handling, including receiving payments and making change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to handle each.

Skills

Guest service

Cash handling

Reservations

Communication

Front desk etiquette

Tools

PMS software

POS systems

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.