Logistics Solutions Specialist

Matson Logistics, Inc.; Downers Grove, Northern (IL, KY); Hybrid; USD 48,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, and vision

401k with employer matching

Life insurance

Paid time off

Long-term disability

Job summary

Matson Logistics, Inc. is seeking a Logistics Solutions Specialist in Downers Grove, IL. You will handle customer orders, monitor shipments, and manage service issues while coordinating with Sales, Pricing, and Planning teams.

The role emphasizes accurate data entry, timely communication, and cost-aware decision making to support revenue growth and customer satisfaction.

Qualifications

• High school diploma or GED required; four-year degree in business or transportation preferred.
• Strong interpersonal, verbal, and written communication skills.
• Excellent customer service and professional demeanor.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of MS Office and data entry accuracy.
• Ability to adapt to changing customer needs; travel infrequently.

Responsibilities

• Serve as the primary contact for customers regarding tender acceptance, order creation, shipment status, and service issues.
• Ensure accurate order entry via EDI, web tender, email, fax, or phone.
• Manage daily load acceptance and provide timely updates to customers.
• Identify shipment options and evaluate costs using pricing tools.
• Monitor shipments from pickup to delivery and handle disruptions.
• Review invoices and determine billable accessorial charges.
• Collaborate with Sales, Pricing, Accounting, and Planning teams.
• Support onboarding of new customers and document service requirements.
• Escalate issues and ensure compliance with policies.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Multi-tasking

MS Office

Data entry

Education

High school diploma or GED

Bachelor's degree in business or transportation

Tools

MS Office

Job description

Logistics Solutions Specialist

LogisticsDowners Grove,Illinois
Salary: USD 48000 - 57000 Annually

Description

Position at Matson Logistics, Inc

About Us

Matson Logistics is a leading provider of multimodal transportation, warehousing, and distribution services throughout North America. Known for our innovative solutions and financial strength and stability, Matson Logistics' people, processes, and systems work together to deliver superior performance and value to our customers every day. Click here to learn more about us!

About the Role

The Logistics Solutions Specialist serves as the day-to-day point of contact for customers, responsible for order execution, shipment monitoring, exception management, and service delivery. This role ensures clear, timely communication with customers and internal partners, maintains accountability for execution, and drives resolution of service issues as they arise.

What you’ll do:

Customer Service & Order Execution

• Serve as the primary contact for customers regarding tender acceptance, order creation, shipment status, and service issues.
• Ensure complete and accurate order entry via EDI, web tender, email, fax, or phone.
• Manage daily load acceptance and provide timely updates and status reports to customers.

Transportation Solutions & Pricing

• Receive shipment requirements and identify competitive truckload or intermodal options.
• Utilize Matson Logistics pricing and capacity tools to evaluate market costs and availability.
• Establish margin expectations for quotes while remaining competitive and supporting revenue growth.

Shipment Monitoring & Exception Management

• Monitor shipments from pickup through delivery to ensure timely execution.
• Identify and respond to shipment disruptions such as delays, detours, damage, shortages, or equipment issues.
• Implement contingency plans and corrective actions to minimize service impact.
• Gather data and assist with investigations related to loss, damage, or distressed shipments.

Billing, Documentation & Accessorials

• Review customer invoice discrepancies and resolve issues promptly.
• Determine billable accessorial charges, secure approvals, and ensure timely invoicing.
• Complete all required customer and internal documentation accurately and on time.

Collaboration & Business Support

• Partner closely with Sales, Pricing, Accounting, and Planning teams to ensure alignment with customer expectations and strategy.
• Support onboarding of new customers by documenting service requirements and execution standards.
• Cultivate customer relationships that support repeat business and positive gross margins.
• Solicit additional freight opportunities from existing customers.

Professionalism & Compliance

• Escalate issues to management as appropriate.
• Comply with all company policies, procedures, and safety regulations.
• Perform additional duties as needed to support customer and company goals.

You have these qualifications:

• High school diploma or GED required; four-year degree in business or transportation strongly preferred.
• Strong interpersonal, verbal, and written communication skills.
• Excellent customer service skills and professional demeanor.
• Ability to manage multiple priorities in a fast-paced, service-critical environment.
• Knowledge of MS Office and ability to accurately enter and manage transaction data.
• Ability to adapt quickly to changing customer needs and workload demands.
• Infrequent travel to customer sites as needed.

Extra credit if you have:

• One or more years of related logistics or transportation experience preferred.
• Familiarity with AI tools and technologies, including the ability to effectively leverage and evaluate them to improve productivity, efficiency, and overall business results.

At Matson Logistics, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.

The annual salary range is posted for this position in Illinois. The salary offered will depend upon qualifications and other operational considerations.

Matson offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families.

• medical, dental, and vision insurance benefits
• life insurance
• supplemental life insurance
• paid leaves of absence
• long-term disability insurance
• emergency childcare
• death and dismemberment insurance
• prepaid legal servicesadoption assistance
• 401k with employer matching and profit sharing
• 9 paid holidays
• 5 sick days
• tiered PTO plan

More information on our benefits can be found here .

#ML

Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.