Highline Auto Service Advisor: Growth & CSI Excellence

Audi Nyack; Village of Nyack (NY); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid Time Off

Training

Career growth

Latest tools and technology

Supportive managerial staff

Job summary

Pepe Auto Group in Nyack, NY is hiring an Automotive Service Advisor. We are seeking a talented, dedicated person with excellent interpersonal skills to join our team and help take our service to the next level.

Responsibilities include serving as a liaison between technicians and customers, greeting customers, collecting vehicle information, reporting symptoms, preparing estimates, and communicating progress and final invoices to customers.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor or related role is a must.
• High energy level and friendly personality.
• Stay current with product and CSI training.
• Desire for a long-term career with a growing organization.

Responsibilities

• Serve as liaison between techs and customers.
• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time and preferred method – phone call, text or e-mail.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Interpersonal skills

Customer service

Communication

High energy

Job description

Pepe Auto Group in Nyack, NY is hiring an Automotive Service Advisor. We are seeking a talented, dedicated person with excellent interpersonal skills to join our team and help take our service to the next level.

Responsibilities include serving as a liaison between technicians and customers, greeting customers, collecting vehicle information, reporting symptoms, preparing estimates, and communicating progress and final invoices to customers.