Service Advisor

Dellatoyota; City of Plattsburgh (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

Life & disability provided by group

PTO

401K with company match

Job summary

Dellatoyota in Plattsburgh, NY, is seeking a Service Advisor to join their team. The role emphasizes providing exceptional customer satisfaction in a clean, temperature-controlled shop. Successful candidates will maintain vehicle records, prepare cost estimates, and provide transparent communication with customers. Ideal applicants have previous service advisory experience, energy, integrity, and a long-term commitment to career growth. Offering benefits like medical, PTO, and a 401K match, Dellatoyota is dedicated to fostering a supportive work environment.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant required.
• Exhibit above average energy level.
• Desire for a long-term career with a growing organization.
• Demonstrate personal and professional integrity.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Report vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on vehicle history.
• Prepare accurate cost estimates for labor and parts.
• Establish follow-up times and monitor vehicle progress.
• Verify invoice reconciliation with work performed.
• Explain completed work and charges to customers.

Skills

Customer Satisfaction

Service Advisory Experience

High Energy Level

Integrity

Job description

SUMMARY

If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We are looking for a service advisor to join our team. We provide an excellent working environment and temperature-controlled shop. Come be part of a team determined to be the best in NY!

WHAT WE OFFER

• Medical, dental, vision
• Life & disability provided by group
• PTO
• 401K with company match

RESPONSIBILITIES

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity