Service Advisor – Growth & Great Benefits in Auto Care

Della Auto Group; City of Plattsburgh (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

Life & disability provided by group

PTO

401K with company match

Job summary

DELLA Auto Group, a family-owned dealer in New York, is seeking a Service Advisor to join its team. The role emphasizes exceptional customer satisfaction, accurate estimating, and clear communication with customers about repairs and costs.

Join a safety-conscious, temperature-controlled shop environment with opportunities for career growth in a collaborative team. The company offers stability and a long-term career path in the NY market.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customers

Skills

Customer satisfaction

Service advisor experience

Communication

Job description

DELLA Auto Group, a family-owned dealer in New York, is seeking a Service Advisor to join its team. The role emphasizes exceptional customer satisfaction, accurate estimating, and clear communication with customers about repairs and costs.

Join a safety-conscious, temperature-controlled shop environment with opportunities for career growth in a collaborative team. The company offers stability and a long-term career path in the NY market.