Higher Education Client Success Manager | Regional Travel

Jenzabar; Kansas City (KS); On-site; USD 48,000 - 60,000; Full time

Job summary

Jenzabar in Kansas City seeks a Client Success Manager with a background in Higher Education or Client Service and 2+ years of experience. You will maintain client relationships, act as liaison, and collaborate with Account Executives to drive ROI.

Travel 50-75% to visit clients on campus, conduct annual reviews, and present at regional conferences. You will leverage data and AI-enabled tools to improve decision-making while upholding privacy and ethical standards.

Qualifications

• 2+ years of experience in client success or client service in Higher Education.
• Bachelor's Degree required.
• Strong communication and relationship-building skills.

Responsibilities

• Maintain positive client relationships to maximize product/service satisfaction.
• Act as a liaison between the organization and clients.
• Visit clients on campus and conduct annual reviews.
• Leverage AI-enabled tools and analytics to improve decision-making and ROI.
• Represent Jenzabar at regional conferences within your territory.
• Identify, develop, and maintain strategic relationships with senior level contacts.
• Collaborate with Account Executives & Sales Manager to establish future sales.

Skills

Client relationship management

Communication skills

Strategic account management

Higher education knowledge

Education

Bachelor's Degree

Job description

Jenzabar in Kansas City seeks a Client Success Manager with a background in Higher Education or Client Service and 2+ years of experience. You will maintain client relationships, act as liaison, and collaborate with Account Executives to drive ROI.

Travel 50-75% to visit clients on campus, conduct annual reviews, and present at regional conferences. You will leverage data and AI-enabled tools to improve decision-making while upholding privacy and ethical standards.