Client Success Manager

Jenzabar, Inc.; Kansas City (KS); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

PTO

Paid Parental Leave

Paid Holidays

Short Term Disability

Long Term Disability

401K

Educational Assistance

Job summary

Jenzabar, Inc. is seeking a Client Success Manager with a background in Higher Education or client service, to cover Kansas and New York territories. The role emphasizes maintaining strong client relationships, leveraging data for ROI, and collaborating with sales teams.

The ideal candidate will have 2+ years of relevant experience, strong communication skills, and a willingness to travel 50-75% to client sites and conferences across the territory.

Qualifications

• Bachelor's degree required.
• Background in Higher Education or client service experience preferred.
• Experience as an Account Manager in higher education products is a plus.
• Strong communication and relationship-building skills a must.

Responsibilities

• Maintain positive client relationships to maximize product/service satisfaction.
• Act as a liaison between organization and clients.
• Leverage data to personalize client needs and ROI.
• Provide client service training for continuous improvement.
• Visit and/or conduct annual reviews with each client.
• Identify and maintain strategic relationships with senior level contacts.
• Collaborate with Account Executive & Sales Manager to set future sales directions.
• Dust off feedback on product performance and suggest improvements.
• Represent Jenzabar at regional conferences within your territory.
• Travel 50-75% as required.

Skills

Communication skills

Travel flexibility

Education

Bachelor's Degree

Job description

Jenzabar is looking for a Client Success Manager that has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience. Ideal candidate would be located in or around Kansas or New York and have the ability to cover that territory.

Essential Tasks

• Maintain positive client relationships to maximize product/service satisfaction
• Act as a liaison between organization and clients
• Leverage data captured in other areas of Jenzabar to personalize and address client's needs and ROI
• Client Service training for continuous improvement
• Visit and/or conduct annual reviews with each client
• Identify, develop, and maintain strategic relationships with senior level contacts
• Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
• Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
• Represent Jenzabar at related regional conferences within your territory
• Deeper level of understanding of our 3rd party relationships and opportunities & positioning

• Visit clients on campus

• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate

• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
• Other tasks as assigned
• Ability to travel 50-75%

Preferred Skills and Experience

• Bachelor's Degree
• Background in Higher Education - understand industry
• Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus.
• Strong communication skills and a positive attitude

The pay range for this position is $48,000-$60,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance

Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.

Please Note: Jenzabar does not sponsor applicants for work visas.

Electronic Monitoring Notice:

Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company-owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.