Higher Ed Solutions Architect — AI & Transformation

Adobe; New York (NY); On-site; USD 200,000 - 334,000; Full time

Job summary

Adobe is seeking a Solutions Consultant to work with higher education institutions, AEs and CSMs to uncover opportunities and demonstrate value across Adobe’s Creative, AI, and Document Cloud offerings.

You will lead executive conversations on AI, develop strategic account plans, and drive adoption of Adobe tools to improve student success, staff productivity, and operational efficiency.

Qualifications

• A decade or more of firsthand experience inside Higher Ed institutions, as faculty, in academic leadership, or in program administration.
• Established thought leadership in Higher Ed and digital literacy, evidenced by speaking engagements, keynotes, or published work.
• Working knowledge of Adobe Creative Cloud and Document Cloud, or comparable ed tech platforms, with capacity to discuss specific product capabilities in customer conversations.
• Comfortable being the credible technical and institutional voice in the room with provosts, CIOs, and other senior academic leaders.
• Demonstrated ability to translate classroom and institutional realities into technology strategy and product positioning.
• Proven ability to build executive relationships and navigate complex organizations.
• Excellent communication, facilitation and stakeholder management, and the ability to work across Sales, Customer success, Solution Consulting, Marketing, and Partners.

Responsibilities

• Partner with Solution Consulting peers to lead discovery and solution mapping on select strategic opportunities, anchoring institutional and pedagogical expertise directly into the Solution Consulting motion.
• Support Proof of Value and storytelling engagements on strategic accounts, translating institutional pain into the value narrative AEs bring to economic buyers.
• Develop value frameworks and cases that connect Adobe's creative, AI, and document offerings to institutional outcomes, student success, staff productivity, and operational efficiency.
• Represent faculty, student, and administrative perspectives in customer engagements and internal strategy discussions.
• Partner with CSM, PMM, and Marketing to ensure narratives and GTM messaging reflect actual pedagogical and institutional realities.
• Serve as an internal voice on AI adoption across teaching and learning transformation and institutional transformation, helping the team and customers navigate AI forward offerings (CC Pro Plus, Acrobat Studio, Firefly, Acrobat Express) through a pedagogical, strategic, and trust lens.
• Partner with the Customer Success organization on engagement approaches for Digital Literacy and Faculty Development, shaping how programming like workshops, institutes, and webinars drives institutional adoption.
• Maintain external relationships across the HED thought leadership ecosystem, and academic conferences.

Skills

Generative AI

Solutions Consulting

Job description

Adobe is seeking a Solutions Consultant to work with higher education institutions, AEs and CSMs to uncover opportunities and demonstrate value across Adobe’s Creative, AI, and Document Cloud offerings.

You will lead executive conversations on AI, develop strategic account plans, and drive adoption of Adobe tools to improve student success, staff productivity, and operational efficiency.