High-Volume Service Advisor | Guest Experience Pro

Swickard Auto Group; Ontario (CA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Paid Toyota training

Medical, dental, and vision insurance

Life insurance

Paid time off and paid holidays

Career path -- senior advisor/manager

Employee vehicle purchase and service

Job summary

Crown Toyota in Ontario, CA is seeking a service advisor to guide guests from arrival to vehicle return. You will explain findings clearly, build accurate estimates, and coordinate with technicians to keep service moving smoothly.

We welcome candidates from hospitality or guest-facing roles and provide Toyota training, with a strong emphasis on honest timelines and guest satisfaction at a high-volume store.

Qualifications

• 1+ year of service advisor, hospitality, or guest-facing sales experience preferred.
• Toyota or Japanese brand experience a plus; paid Toyota training provided.
• Composed communicator who stays organized when the drive is busy.
• Detail-oriented; accurate estimates and honest timelines are the baseline.
• Self-motivated with drive to build a book of returning guests.
• Comfortable with DMS platforms or quick to learn them.
• Valid driver's license with a clean driving record.

Responsibilities

• Serve as the primary point of contact for guests from write-up through vehicle return.
• Explain inspection findings clearly and recommend additional service honestly, without pressure.
• Build accurate estimates, set realistic timelines, and follow through on every commitment.
• Coordinate with technicians and parts to keep repairs moving and guests updated.
• Keep a high-volume drive organized -- communicating wait times and vehicle status before guests have to ask.
• Maintain accurate records in the DMS.

Skills

Guest-facing communication

Hospitality background

Sales experience

DMS familiarity

Valid driver's license

Tools

DMS systems

Job description

Crown Toyota in Ontario, CA is seeking a service advisor to guide guests from arrival to vehicle return. You will explain findings clearly, build accurate estimates, and coordinate with technicians to keep service moving smoothly.

We welcome candidates from hospitality or guest-facing roles and provide Toyota training, with a strong emphasis on honest timelines and guest satisfaction at a high-volume store.