High-Volume Restaurant GM — Growth & Culture Leader

Happy Camper; Chicago (IL); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Dining Discounts

Job summary

Happy Camper in Chicago, IL is seeking a General Manager to lead daily FOH & BOH operations of a busy restaurant. You will drive sales, manage costs, and deliver an exceptional guest experience while building a high-performing team.

The ideal candidate has 4+ years in high-volume restaurant management, strong leadership, and the ability to recruit, train and develop staff. This role reports to the DO and COO and offers a salary of $90,000–$105,000 plus a performance-based bonus.

Qualifications

• At least 4 years of full-service management experience in a high-volume restaurant.
• Proven track record of delivering results.
• Demonstrated leadership to build strong teams and achieve business goals.
• Excellent interpersonal, time management and organizational skills.
• Strong supervisory and problem-solving abilities.
• Able to communicate effectively and provide top-notch customer service.
• Able to stand for extended periods and lift trays as needed.
• Willing to follow instructions and ask questions when needed.

Responsibilities

• Meet restaurant operational standards by implementing productivity, quality, and customer-service standards
• Resolving problems in a timely and professional manner
• Assists in hiring and training staff. Effectively communicate developmental feedback to all employees
• Adhere to and enforce policies and procedures
• Handles disciplining and terminating employees in accordance with restaurant policy
• Ensure guest satisfaction, resolve conflicts and complaints as they arise
• Contribute to the positive company culture and continue to cultivate regulars
• Communicate with HR and accounting regarding invoicing and payroll
• Support restaurant goals in all areas of operations to achieve desired volume growth and profitability.
• Control costs by monitoring labor, expenses and minimizing waste
• Supervise smooth and efficient daily shifts
• Proficiency in Toast POS and OpenTable
• Strong communication and time management skills
• Manage menus in house and through third party delivery apps
• Schedules routine maintenance and service on equipment
• Takes ownership on tasks and sees them through from start to finish.

Skills

Leadership

Team building

Customer service

Decision making

Communication

Education

ServSafe Manager Certification

Bassett Certification

Allergen Certification

Tools

Toast POS

OpenTable

Job description

Happy Camper in Chicago, IL is seeking a General Manager to lead daily FOH & BOH operations of a busy restaurant. You will drive sales, manage costs, and deliver an exceptional guest experience while building a high-performing team.

The ideal candidate has 4+ years in high-volume restaurant management, strong leadership, and the ability to recruit, train and develop staff. This role reports to the DO and COO and offers a salary of $90,000–$105,000 plus a performance-based bonus.