High-Volume Order Processing Specialist

Socket.dev; Austin (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Responsibilities include order accuracy, collaboration, and contributing to Revenue Operations projects, while maintaining quality and productivity standards in a fast-paced environment.

Qualifications

• 1+ years in sales support, sales operations, data entry, or order management.
• Strong organizational skills to meet deadlines, attention to detail, and problem-solving ability.
• Excellent customer service skills, calm decision-making under pressure.
• Proficiency with CRM systems (SFDC/NetSuite) and Microsoft Office.

Responsibilities

• Process orders of varying complexity and volume.
• Deliver customer purchases through license key generation, timely processing.
• Adhere to departmental guidelines and policies.
• Meet defined quality and productivity standards for all transactions.
• Collaborate with sales and cross-functional teams on order issues.
• Support Global Revenue Operations initiatives and projects.
• Maintain a customer-service focus with internal and external customers.

Skills

Sales support

Data entry

Order management

Customer service

Attention to detail

Problem solving

Communication

Time management

Flexibility

CRM proficiency

Tools

SFDC (Salesforce)

NetSuite

CRM systems

Microsoft Office

Job description

Responsibilities include order accuracy, collaboration, and contributing to Revenue Operations projects, while maintaining quality and productivity standards in a fast-paced environment.