Order Processor, Associate

Socket.dev; Austin (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Responsibilities include order accuracy, collaboration, and contributing to Revenue Operations projects, while maintaining quality and productivity standards in a fast-paced environment.

Qualifications

• 1+ years in sales support, sales operations, data entry, or order management.
• Strong organizational skills to meet deadlines, attention to detail, and problem-solving ability.
• Excellent customer service skills, calm decision-making under pressure.
• Proficiency with CRM systems (SFDC/NetSuite) and Microsoft Office.

Responsibilities

• Process orders of varying complexity and volume.
• Deliver customer purchases through license key generation, timely processing.
• Adhere to departmental guidelines and policies.
• Meet defined quality and productivity standards for all transactions.
• Collaborate with sales and cross-functional teams on order issues.
• Support Global Revenue Operations initiatives and projects.
• Maintain a customer-service focus with internal and external customers.

Skills

Sales support

Data entry

Order management

Customer service

Attention to detail

Problem solving

Communication

Time management

Flexibility

CRM proficiency

Tools

SFDC (Salesforce)

NetSuite

CRM systems

Microsoft Office

Job description

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

SUMMARY OF ROLE

As an Order Processor, you will be part of a global team that processes a high volume of orders and works closely with Sales teams to resolve order issues. You will be an expert at navigating systems and will thrive in a fast-paced environment. You will also have some knowledge of routines and procedures in order to carry out different tasks which might involve numerous steps. Assignments provided include general expectations, deadlines, and priorities.

RESPONSIBILITIES

Include the following (other duties may be assigned):

• Processes orders of increasing range and complexity.
• Timely delivery of customer purchases through license key generation.
• Adheres to departmental guidelines and policies.
• Accountable for meeting defined standards for quality and productivity for all transactions.
• Brings questions on orders to the Senior and/or Lead Processor.
• Handles a high volume of orders and is responsible for processing accuracy & efficiency.
• Collaborates with sales and other cross-functional organizations on sales order issues
• Helps with additional projects and tasks related to Global Revenue Operations as they arise.
• Customer service-focused and a positive attitude when dealing with internal and external customers.
• Ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

QUALIFICATIONS

• 1+ years of demonstrated experience in sales support, sales operations, data entry or order management.
• Strong organizational skills to effectively assist with adherence to deadlines, attention to detail, and strong problem-solving and decision-making
• A strong attention to detail and the ability to complete job duties with a high degree of accuracy
• Excellent customer service skills required, including the ability to respond calmly and make rational decisions in stressful situations
• Flexibility in work schedule when required
• Technical Skills: Microsoft Office, SFDC, NetSuite or other CRM applications

COMPETENCIES

• Initiative - identifying what needs to be done and doing it before being asked or before the situation requires it.
• Thoroughness - ensuring that one's own work is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
• Flexibility - openness to different and new ways of doing things
• Customer focus - always keeps internal and external customer(s) in mind. Strives to proactively address customer concerns and needs. Assists business partners and customers achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.
• Self-management - manages own time, priorities, and resources to achieve goals.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice