Sales Order Processor

Radwell International; Willingboro Township (NJ); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical, dental, and vision coverage starting Day 1

15 PTO days

Paid company holidays

401(k) with company matching

Free onsite gym

Job summary

Radwell International in Willingboro Township is hiring a Sales Order Processor responsible for managing customer orders across multiple channels. This on-site, full-time position requires strong ownership and responsiveness to ensure timely order completion and customer satisfaction.

The ideal candidate will demonstrate excellent communication skills and ability to handle high volumes while maintaining accuracy. Benefits include medical coverage from day one, PTO, and 401(k) matching.

Qualifications

• Strong written and verbal customer communication skills are essential.
• Experience in order management or customer service is preferred.
• Attention to detail and organizational skills are critical.

Responsibilities

• Manage customer orders from intake through completion.
• Process customer orders via phone, email, and web portals.
• Identify issues and proactively engage customers for resolution.

Skills

Customer communication skills

Ability to manage multiple priorities

High attention to detail

Proficiency in Excel

Problem-solving skills

Education

High School Diploma or equivalent required

Associate’s or Bachelor’s degree preferred

Tools

P21

CRM platforms

Order management tools

Job description

Sales Order Processor

Radwell International LLC | Customer Support Operations
Full-Time | Hourly | On-site
Schedule: Monday–Friday – 8:00am to 5:00pm
1 Millennium Drive, Willingboro, NJ 08046

The Sales Order Processor is a customer-facing, high‑productivity role responsible for managing customer orders end‑to‑end across multiple channels, including phone, email, web orders, customer portals, and online platforms.

This position requires strong ownership, responsiveness, and sound judgment to ensure timely order completion, improved quote‑to‑order conversion, and an excellent customer experience. The Sales Order Processor serves as a core execution function within the North America commercial organization.

Key Responsibilities

Customer & Order Management

• Own and manage assigned customer orders from intake through completion, including follow‑up and resolution
• Receive and process customer orders via phone, email, web orders, and customer portals
• Validate order details including pricing, availability, delivery requirements, and terms
• Identify and resolve order exceptions that require human intervention or judgment
• Proactively engage customers to clarify requirements and move opportunities to completion
• Support improved quote‑to‑order conversion through responsiveness, accuracy, and customer engagement
• Collaborate with Inside Sales, Outside Sales, Corporate Accounts, and Customer Service teams as needed

Volume & Productivity Management

• Handle a high volume of inbound activity including emails, phone calls, and digital requests
• Work efficiently across multiple systems including P21, Price Plus, CRM platforms, order management tools, and Excel‑based workflows
• Maintain speed, accuracy, and compliance in a fast‑paced environment while meeting service level expectations

Continuous Improvement & Compliance

• Identify recurring issues, bottlenecks, and opportunities for process improvement
• Adhere to documented procedures, quality standards, and company policies
• Support adoption of new tools, platforms, and AI‑enabled workflows as introduced
• Perform other duties, tasks, or work as assigned

Success Metrics (Performance Indicators)

• Number of orders processed
• Email and phone responsiveness (SLA adherence, ASA)
• Quote‑to‑order conversion rate
• Accuracy and quality of order processing
• Customer satisfaction and issue resolution
• Productivity metrics including volume handled and throughput
• Adherence to policies, processes, and performance expectations

Required Skills & Qualifications

Core Skills

• Strong written and verbal customer communication skills
• Ability to manage multiple priorities in a high‑volume, deadline‑driven environment
• High attention to detail with strong organizational and follow‑through skills
• Comfort working across phone, email, portals, and digital tools
• Intermediate proficiency in Excel and business systems (P21, CRM, order management platforms)

Behavioral & Professional Attributes

• Ownership mindset with accountability for outcomes
• Strong problem‑solving skills and sound judgment
• Ability to work independently while collaborating across teams
• Adaptability and willingness to embrace role evolution, new tools, and process changes

Education & Experience

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Prior experience in inside sales, order management, customer service, or sales operations preferred
• Experience in industrial distribution, MRO, or B2B environments is a plus

Compensation & Bonus

The recruiting base pay rate for this full‑time position is $25.00 per hour.
Within the base pay range, individual compensation is determined by job‑related skills, experience, and relevant education or training.

This position is eligible for commission after successful completion of the introductory 90‑day period.

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company‑paid short‑term and long‑term disability
• Company‑paid life insurance
• 401(k) with company matching
• Free onsite gym