Banking Lockbox Processor

KeyCorp; Cincinnati (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

PTO and Health & Dental benefits

Job summary

KeyCorp in Cincinnati seeks a detail-oriented Utility Lockbox Processor to handle processing of utility customer payments from lockbox services, extracting checks and remittance stubs, and performing high-volume data entry into processing systems.

You will balance batches, reconcile transactions, scan documents, research discrepancies, and meet daily productivity and accuracy standards while maintaining security and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Experience in data entry, payment processing, lockbox, banking, or operations preferred.
• Strong keyboarding and numeric data entry skills.
• Excellent attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Basic computer proficiency, including Microsoft Office applications.
• Ability to perform repetitive tasks while maintaining high levels of accuracy.

Responsibilities

• Open, sort, and prepare incoming utility payment mail for processing.
• Extract checks, remittance stubs, and related payment documents from envelopes.
• Verify payment information and identify exceptions requiring additional review.
• Perform high-volume data entry of payment information into processing systems.
• Balance payment batches and reconcile processed transactions.
• Scan and image payment documents according to established procedures.
• Research and resolve payment discrepancies, missing information, and processing exceptions.
• Meet daily productivity, quality, and turnaround time requirements.
• Adhere to all security, compliance, and confidentiality guidelines for handling customer financial information.
• Maintain accurate records and documentation of processed transactions.
• Support departmental goals and assist with other lockbox processing tasks as assigned.

Skills

Keyboarding

Numeric data entry

Attention to detail

Independence

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Introduction

Are you detail oriented? Like working in a fast-paced environment? Like data entry?

Location

Location: 895 Central Avenue, Cincinnati Ohio

Location: 895 Central Avenue, Cincinnati, OH 45202

Hours

Hours: Monday- Friday from 7:30am-4:00pm

Job Assessment

There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request.

Job Title and Responsibilities

The Utility Lockbox Processor is responsible for processing utility customer payments received through lockbox services. This role ensures timely and accurate extraction, sorting, preparation, and data entry of payment documents while maintaining established production and quality standards. The position requires strong attention to detail, accuracy, and the ability to work in a fast-paced, production-oriented environment.

Key Responsibilities

• Open, sort, and prepare incoming utility payment mail for processing.
• Extract checks, remittance stubs, and related payment documents from envelopes.
• Verify payment information and identify exceptions requiring additional review.
• Perform high-volume data entry of payment information into processing systems.
• Balance payment batches and reconcile processed transactions.
• Scan and image payment documents according to established procedures.
• Research and resolve payment discrepancies, missing information, and processing exceptions.
• Meet daily productivity, quality, and turnaround time requirements.
• Adhere to all security, compliance, and confidentiality guidelines for handling customer financial information.
• Maintain accurate records and documentation of processed transactions.
• Support departmental goals and assist with other lockbox processing tasks as assigned.

Qualifications

• Required High school diploma or equivalent.
• Previous data entry, payment processing, lockbox, banking, or operations experience preferred.
• Strong keyboarding and numeric data entry skills.
• Excellent attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Basic computer proficiency, including Microsoft Office applications.
• Ability to perform repetitive tasks while maintaining high levels of accuracy.

Preferred

• Experience in lockbox processing, remittance processing, or financial operations.
• Experience working in a production or mail-processing environment.
• Knowledge of bank operations and payment processing procedures.

Physical Requirements

• Ability to sit or stand for extended periods.
• Frequent use of hands and fingers for keyboarding and document handling.
• Ability to lift and move mail trays, boxes, or materials up to 25 pounds.
• Ability to maintain focus in a high-volume processing environment.

Benefits

• Fabulous benefits package including PTO, Health and Dental!

Compensation and Benefits

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Workspace

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date

Job Posting Expiration Date: 09/30/2026

Equal Opportunity Statement

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

About KeyBank

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.