Healthcare Customer Service Leader - Client Relations

WebTPA Employer Services, LLC; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) employer match

Paid time off & holidays

Disability programs

Wellness program

Job summary

WebTPA Employer Services, LLC is hiring a Customer Service Manager in Irving, TX. You will lead Customer Service Assistant Managers, drive performance, and manage key client relationships on a daily basis.

You will hire and promote within the organization, coach teams, and partner with HR on training and disciplinary actions. This role requires strong communication and MS Office skills and a track record in healthcare call centers.

Qualifications

• 3+ years related work experience in a healthcare call center.
• 1+ year direct supervisory/management experience.
• Professional verbal and written communication skills.
• Strong knowledge of Microsoft Office.

Responsibilities

• Supervise Customer Service Assistant Managers.
• Hire and promote within WebTPA.
• Coach AMCS teams and conduct 1:1 performance meetings.
• Issues disciplinary measures in partnership with HR.
• Manage client relationships as primary contact for daily items.
• Monitor client performance guarantees.
• Produce internal reports on call volumes and metrics.
• Identify areas for improvement and additional training needs.
• Resolve customer service issues with plan coverage research and education.
• Collaborate with HR Talent Development for training and audits.

Skills

Healthcare call center experience

Supervisory/management experience

Verbal and written communication

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

WebTPA Employer Services, LLC is hiring a Customer Service Manager in Irving, TX. You will lead Customer Service Assistant Managers, drive performance, and manage key client relationships on a daily basis.

You will hire and promote within the organization, coach teams, and partner with HR on training and disciplinary actions. This role requires strong communication and MS Office skills and a track record in healthcare call centers.