Hospitality CX Leader — Scale a High-Performance Team

Serenity Healthcare; Goodyear (AZ); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan

Paid time off

Job summary

A leading healthcare service provider in Goodyear, Arizona, seeks an experienced leader to manage a high-performance team in a fast-paced customer service environment. The ideal candidate will have over 10 years of leadership experience, a proven track record in managing large teams, and the ability to improve performance metrics. This role offers a base salary of over $90,000 annually and includes performance-based bonuses along with comprehensive benefits such as health coverage and retirement plans.

Qualifications

• 10+ years of leadership experience in customer service, hospitality, retail, or call center.
• Experience managing large teams (30+ employees) in a high-volume setting.
• Proven ability to track, analyze, and improve performance metrics (KPIs).

Responsibilities

• Lead daily operations in a high-volume, customer-facing environment.
• Manage, coach, and develop a team of 30+ employees.
• Drive accountability around performance metrics, quality standards, and service delivery.

Skills

Leadership

Customer service

Communication skills

Performance metrics analysis

Job description

A leading healthcare service provider in Goodyear, Arizona, seeks an experienced leader to manage a high-performance team in a fast-paced customer service environment. The ideal candidate will have over 10 years of leadership experience, a proven track record in managing large teams, and the ability to improve performance metrics. This role offers a base salary of over $90,000 annually and includes performance-based bonuses along with comprehensive benefits such as health coverage and retirement plans.