High-Volume Collections Specialist – Auto & Personal Loans

Madison-Davis, LLC; Wayne (NJ); On-site; USD 25,000 - 28,000; Full time

Job summary

Madison-Davis, LLC is seeking a Collections Specialist for a fully onsite role in Wayne, NJ. The position handles a high-volume consumer lending portfolio, primarily via phone, with skip tracing and account research for auto and personal loans.

You will conduct inbound and outbound calls, investigate account information, update records, and follow established collection procedures to resolve delinquent accounts in a fast-paced environment.

Qualifications

• Candidates should be comfortable in a fast-paced collections environment.
• Strong telephone skills are required.
• Hands-on skip tracing experience preferred.

Responsibilities

• Manage a daily collection queue focused on auto and personal loan accounts.
• Make and receive a high volume of customer calls to address delinquent accounts and resolve issues.
• Perform skip tracing to locate customers and, when applicable, collateral.
• Research credit reports, credit applications, online resources, and other databases to identify updated contact information.
• Investigate account information and determine appropriate next steps for customer outreach.
• Troubleshoot customer concerns and work toward appropriate resolutions.
• Update customer records with accurate contact and account information.
• Maintain detailed documentation while handling multiple accounts and priorities.
• Follow established procedures and collection practices when communicating with customers.

Job description

Madison-Davis, LLC is seeking a Collections Specialist for a fully onsite role in Wayne, NJ. The position handles a high-volume consumer lending portfolio, primarily via phone, with skip tracing and account research for auto and personal loans.

You will conduct inbound and outbound calls, investigate account information, update records, and follow established collection procedures to resolve delinquent accounts in a fast-paced environment.