Auto-Loan Collections Specialist

PFS - Professional Financial Services; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Security Finance in Columbus, OH is seeking a Collections Specialist to manage delinquent auto-loan accounts on-site. The role involves handling a high-volume flow of calls, explaining options, and negotiating payment arrangements in line with company guidelines.

You will maintain precise records, perform skip-tracing when needed, and conduct occasional local visits as repossession referrals arise. A minimum of two years in collections and a high school diploma are required, with strong

Qualifications

• Two or more years of collections experience.
• Auto-finance or consumer-lending collections preferred.
• Strong negotiation and communication skills.
• Ability to handle confidential financial information.
• Valid driver’s license and reliable transportation.

Responsibilities

• Manage assigned delinquent auto-loan accounts from early delinquency through repossession.
• Negotiate payment arrangements within company guidelines.
• Maintain accurate account records and customer communications.
• Conduct local client visits when needed and repossession referrals.
• Collaborate with internal departments and branch management.
• Provide courteous, professional service to customers, dealers, and partners.

Skills

Negotiation

Communication

Problem-solving

Attention to detail

Time management

Discretion

Team collaboration

Education

High school diploma or equivalent

Job description

Security Finance in Columbus, OH is seeking a Collections Specialist to manage delinquent auto-loan accounts on-site. The role involves handling a high-volume flow of calls, explaining options, and negotiating payment arrangements in line with company guidelines.

You will maintain precise records, perform skip-tracing when needed, and conduct occasional local visits as repossession referrals arise. A minimum of two years in collections and a high school diploma are required, with strong