Collections Specialist

Madison-Davis, LLC; Wayne (NJ); Presencial; USD 25.000 - 28.000; Jornada completa

Descripción de la vacante

Madison-Davis, LLC is seeking a Collections Specialist for a fully onsite role in Wayne, NJ. The position handles a high-volume consumer lending portfolio, primarily via phone, with skip tracing and account research for auto and personal loans.

You will conduct inbound and outbound calls, investigate account information, update records, and follow established collection procedures to resolve delinquent accounts in a fast-paced environment.

Formación

• Candidates should be comfortable in a fast-paced collections environment.
• Strong telephone skills are required.
• Hands-on skip tracing experience preferred.

Responsabilidades

• Manage a daily collection queue focused on auto and personal loan accounts.
• Make and receive a high volume of customer calls to address delinquent accounts and resolve issues.
• Perform skip tracing to locate customers and, when applicable, collateral.
• Research credit reports, credit applications, online resources, and other databases to identify updated contact information.
• Investigate account information and determine appropriate next steps for customer outreach.
• Troubleshoot customer concerns and work toward appropriate resolutions.
• Update customer records with accurate contact and account information.
• Maintain detailed documentation while handling multiple accounts and priorities.
• Follow established procedures and collection practices when communicating with customers.

Descripción del empleo

Title: Collections Specialist Office Status: Fully Onsite Wayne, NJ Pay Rate: $18-$20/hour Contract Length: 6 months, no extension

ABOUT THE ROLE

A financial services organization is seeking a Collections Specialist to support a high-volume consumer lending portfolio. This role is heavily phone-based, combining inbound and outbound customer contact with skip tracing and account research for auto and personal loans. Candidates should be comfortable in a fast-paced collections environment, have strong telephone skills, and bring hands-on skip tracing experience.

RESPONSIBILITIES

• Manage a daily collection queue focused on auto and personal loan accounts.
• Make and receive a high volume of customer calls to address delinquent accounts and resolve issues.
• Perform skip tracing to locate customers and, when applicable, collateral.
• Research credit reports, credit applications, online resources, and other available databases to identify updated contact information.
• Investigate account information and determine appropriate next steps for customer outreach.
• Troubleshoot customer concerns and work toward appropriate resolutions.
• Update customer records with accurate contact and account information.
• Maintain detailed documentation while handling multiple accounts and priorities.
• Follow established procedures and collection practices when communicating with customers.