High-Volume Call Center Operator - Paid Training & Growth

Crown Automotive Group; Town of Florida (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision insurance

Short- and long-term disability

Life insurance

Flexible spending accounts

401K w/ company match

Stability of an established company

Paid training

Opportunities to serve your community

Job summary

Crown Automotive Group is seeking a Full-Time Telephone Operator to handle a high volume of incoming calls for its multiple franchises. A switchboard or call center background is important, with emphasis on professional caller handling and accurate routing.

The role requires multi-line experience, polite telephone manner, and excellent customer service skills, along with the ability to email when needed and pass a pre-employment drug test. Eligibility to work in the U.S. is required.

Qualifications

• Switchboard or call center experience is important for this position.
• Multi-line experience preferred
• Polite telephone manner and personality
• Outstanding communication skills
• Ability to email, as needed
• Excellent customer service skills required
• Ability to pass a pre-employment drug test
• Must prove eligibility to work in the U.S.

Responsibilities

• Answer a large volume of incoming calls
• Determine where the callers need to be directed
• Transfer the call appropriately
• May include composing and sending emails

Skills

Call center experience

Multiline experience

Polite telephone manner

Excellent communication skills

Email communication

Job description

Crown Automotive Group is seeking a Full-Time Telephone Operator to handle a high volume of incoming calls for its multiple franchises. A switchboard or call center background is important, with emphasis on professional caller handling and accurate routing.

The role requires multi-line experience, polite telephone manner, and excellent customer service skills, along with the ability to email when needed and pass a pre-employment drug test. Eligibility to work in the U.S. is required.