Receptionist/Switchboard Operator

New Country Motor Car Group; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Family owned and operated

Long term job security

Job summary

New Country Motor Car Group is seeking a full-time receptionist/switchboard operator at our dealership in West Palm Beach. You will handle inbound calls, greet customers, and coordinate with service and sales teams while maintaining a polished, professional image.

The ideal candidate has strong telephone skills, customer service experience, and proficiency in MS Office and CRM tools. Automotive dealership experience is a plus, and we value flexibility in scheduling and a team-focused attitude.

Qualifications

• High school diploma or GED.
• Prior experience in telemarketing and/or hospitality.
• Exceptional telephone skills, with a professional voice and manner.
• Computer proficiency in MS Office (Word and Excel).
• Ability to learn new software programs.
• Professional business appearance and demeanor.
• Flexibility with regard to scheduling.
• Automotive dealership experience is a plus.
• Public relations experience is a plus.
• CRM experience is a plus.
• Experience running a business switchboard is a plus.

Responsibilities

• Answering inbound sales and service calls.
• Operate busy switchboard and communicate efficiently with all customer and internal teams.
• Collecting payment for both service and parts customers.
• Greeting customers upon arrival and exit.
• Maintaining a professional appearance and demeanor at all times.

Skills

Telephone skills

Customer service

CRM software

MS Office

Scheduling flexibility

Education

High school diploma or GED

Tools

Microsoft Office Suite

CRM systems

Job description

If you are a personable individual with strong phone skills and a great work ethic, join the New Country team! We are seeking a full-time receptionists/switchboard operators to work at our dealership. We serve elite clientele and you must always be prepared to provide them with outstanding customer service in all circumstances, and to handle challenging client issues with the diplomacy needed to ensure that they remain loyal customers. You will also develop and maintain good working relationships with colleagues in every other department of our dealership.

At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.

Benefits

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Family owned and operated

Long term job security

Responsibilities

Answering inbound sales and service calls

Operate busy switchboard & communicate efficiently with all customer & internal teams

Collecting payment for both service and parts customers

Greeting customers upon arrival and exit

Maintaining a professional appearance and demeanor at all times

Qualifications

High school diploma or GED

Prior experience in telemarketing and/or hospitality

Exceptional telephone skills, with a high level of comfort, and a professional voice and manner

Computer proficiency, particularly in MS Office Suite (Word and Excel)

Ability to learn new software programs

Professional business appearance and demeanor

Flexibility with regard to scheduling

Automotive Dealership Prior experience with an automotive dealership a plus

Public relations experience, a plus

Cold call experience, a plus

Experience using a customer relationship management (CRM) tool, a plus

Experience running a business switchboard, a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.