Telephone Operator - Full Time

Crown Automotive Group; Town of Florida (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision insurance

Short- and long-term disability

Life insurance

Flexible spending accounts

401K w/ company match

Stability of an established company

Paid training

Opportunities to serve your community

Job summary

Crown Automotive Group is seeking a Full-Time Telephone Operator to handle a high volume of incoming calls for its multiple franchises. A switchboard or call center background is important, with emphasis on professional caller handling and accurate routing.

The role requires multi-line experience, polite telephone manner, and excellent customer service skills, along with the ability to email when needed and pass a pre-employment drug test. Eligibility to work in the U.S. is required.

Qualifications

• Switchboard or call center experience is important for this position.
• Multi-line experience preferred
• Polite telephone manner and personality
• Outstanding communication skills
• Ability to email, as needed
• Excellent customer service skills required
• Ability to pass a pre-employment drug test
• Must prove eligibility to work in the U.S.

Responsibilities

• Answer a large volume of incoming calls
• Determine where the callers need to be directed
• Transfer the call appropriately
• May include composing and sending emails

Skills

Call center experience

Multiline experience

Polite telephone manner

Excellent communication skills

Email communication

Job description

If you enjoy BUSY CALL CENTER ACTIVITY but would like to work in a smaller, 'family-like', company setting, we have an immediate opening for a Full-Time Telephone Operator handling a high volume of incoming calls for Crown Automotive Group’s multiple franchises.

*SWITCHBOARD OPERATOR OR CALL CENTER EXPERIENCE ISIMPORTANT FOR THIS POSITION*

Like most call centers, you would be working in a structured environment with responsibilities that include:

• Answering a large volume of incoming calls
• Determining where the callers need to be directed
• Transferring the call appropriately
• May include composing and sending emails

The Crown Automotive Group is a family-owned dealership group established in 1969 in St. Petersburg with multiple stores throughout Florida, Tennessee and Ohio. Come join our team and experience “The Better Way to Work”!

Our Benefits are Listed Below:

• Competitive pay
• Medical, dental and vision insurance
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K w/ company match
• The stability of an established company
• Paid training
• Opportunity for growth and advancement
• Opportunities to serve your community

Requirements include:

• Multi-line experience preferred
• Polite telephone manner and personality
• Outstanding communication skills
• Ability to email, as needed
• Excellent customer service skills required
• Ability to pass a pre-employment drug test
• Must prove eligibility to work in the U.S.

Thank you for your interest in Crown!

EOE/DFWP