High-Volume Appointment Setter — In-Home Design Consults

bathplanet; Spokane Valley (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hourly pay

Commission on appointments

Job summary

Bath Planet by NW Bath Specialists in Spokane Valley, WA is hiring a reliable Customer Service Representative to join our call center team. This fast-paced role focuses on turning leads into scheduled in-home appointments and maintaining a high level of service.

You will handle up to 200 outbound calls daily, answer inbound calls, enter notes into CRM, and collaborate with sales to keep the schedule full. The position offers hourly pay with commission based on qualified appointments.

Qualifications

• Excellent communication and customer service skills.
• Ability to handle a high volume of outbound calls daily.
• Experience with CRM data entry and note keeping.

Responsibilities

• Answer inbound calls quickly and professionally.
• Make up to 200 outbound calls per day to follow up with leads and customers.
• Qualify homeowners and schedule free in-home design consultations.
• Confirm upcoming appointments by phone and text.
• Enter customer information, notes, and outcomes into the CRM after interactions.
• Multitask while staying organized and focused.
• Meet call-volume, appointment-setting, and attendance expectations.
• Collaborate with call center and sales teams to keep the schedule full.

Skills

Customer service

Outbound calling

Multitasking

CRM data entry

Phone presence

Tools

CRM software

Job description

Bath Planet by NW Bath Specialists in Spokane Valley, WA is hiring a reliable Customer Service Representative to join our call center team. This fast-paced role focuses on turning leads into scheduled in-home appointments and maintaining a high level of service.

You will handle up to 200 outbound calls daily, answer inbound calls, enter notes into CRM, and collaborate with sales to keep the schedule full. The position offers hourly pay with commission based on qualified appointments.