Appointment Setter Call Center

Bath Planet; Spokane Valley (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Commission on appointments

Job summary

Bath Planet is seeking a reliable Customer Service Representative to join our Spokane Valley call center. This fast-paced role focuses on turning leads into scheduled in-home appointments and requires in-person work at our location.

Hours are Tuesday through Friday 9AM-6PM and Saturday 8AM-5PM, with an hourly pay range of $18–$22 plus commission on qualified appointments. Candidates should be strong communicators with CRM experience and a willingness to work evenings and weekends as needed.

Qualifications

• Strong communication and customer service skills.
• Positive, confident, and professional phone presence.
• Dependable, competitive, and motivated by results.
• Comfortable making a high volume of outbound calls every day.
• Multitask on a computer while speaking with customers.
• Detail-oriented with solid data-entry and CRM skills.
• Call center, inside sales, appointment-setting, or customer service experience preferred.
• Availability for evenings and weekends as needed.

Responsibilities

• Answer inbound calls quickly and professionally.
• Make up to 200 outbound calls per day to follow up with leads, customers, and past prospects.
• Qualify homeowners and schedule free in-home design consultations.
• Confirm upcoming appointments by phone and text.
• Follow the call script, handle objections, and keep the conversation focused on setting the appointment.
• Accurately enter customer information, notes, call outcomes, and appointments into the CRM after every interaction.
• Work multiple tasks at once while staying organized and focused.
• Meet call-volume, appointment-setting, quality, and attendance expectations.
• Work closely with the call center and sales teams to keep the schedule full.

Skills

Outbound calling

Customer service

CRM data entry

Communication

Multitasking

Job description

Bath Planet by NW Bath Specialists is hiring a reliable, tenacious Customer Service Representative to join our call center team. This is a fast-paced role for someone who enjoys talking with people, staying busy, and turning leads into scheduled in-home appointments.

**NOT A WORK FROM HOME OR REMOTE POSITION***

***Hours Tuesday-Friday 9AM-6PM Saturday 8AM-5PM***

Pay: $18–$22 per hour, depending on experience, plus commission on qualified appointments set.

What You’ll Do

• Answer inbound calls quickly and professionally.
• Make up to 200 outbound calls per day to follow up with leads, customers, and past prospects.
• Qualify homeowners and schedule free in-home design consultations.
• Confirm upcoming appointments by phone and text.
• Follow the call script, handle objections, and keep the conversation focused on setting the appointment.
• Accurately enter customer information, notes, call outcomes, and appointments into the CRM after every interaction.
• Work multiple tasks at once while staying organized and focused.
• Meet call-volume, appointment-setting, quality, and attendance expectations.
• Work closely with the call center and sales teams to keep the schedule full.

What We’re Looking For

• Strong communication and customer service skills.
• A positive, confident, and professional phone presence.
• Someone who is dependable, competitive, and motivated by results.
• Comfortable making a high volume of outbound calls every day.
• Able to multitask on a computer while speaking with customers.
• Detail-oriented with solid data-entry and CRM skills.
• Call center, inside sales, appointment-setting, or customer service experience preferred.
• Availability for evenings and weekends as needed.

This is an excellent opportunity for a hardworking person who wants hourly pay, commission opportunity, and a clear path to earn more through performance.