Appointment Setter | In-Home Design Consults + Commission

Bath Planet; Spokane Valley (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Commission on appointments

Job summary

Bath Planet is seeking a reliable Customer Service Representative to join our Spokane Valley call center. This fast-paced role focuses on turning leads into scheduled in-home appointments and requires in-person work at our location.

Hours are Tuesday through Friday 9AM-6PM and Saturday 8AM-5PM, with an hourly pay range of $18–$22 plus commission on qualified appointments. Candidates should be strong communicators with CRM experience and a willingness to work evenings and weekends as needed.

Qualifications

• Strong communication and customer service skills.
• Positive, confident, and professional phone presence.
• Dependable, competitive, and motivated by results.
• Comfortable making a high volume of outbound calls every day.
• Multitask on a computer while speaking with customers.
• Detail-oriented with solid data-entry and CRM skills.
• Call center, inside sales, appointment-setting, or customer service experience preferred.
• Availability for evenings and weekends as needed.

Responsibilities

• Answer inbound calls quickly and professionally.
• Make up to 200 outbound calls per day to follow up with leads, customers, and past prospects.
• Qualify homeowners and schedule free in-home design consultations.
• Confirm upcoming appointments by phone and text.
• Follow the call script, handle objections, and keep the conversation focused on setting the appointment.
• Accurately enter customer information, notes, call outcomes, and appointments into the CRM after every interaction.
• Work multiple tasks at once while staying organized and focused.
• Meet call-volume, appointment-setting, quality, and attendance expectations.
• Work closely with the call center and sales teams to keep the schedule full.

Skills

Outbound calling

Customer service

CRM data entry

Communication

Multitasking

Job description

Bath Planet is seeking a reliable Customer Service Representative to join our Spokane Valley call center. This fast-paced role focuses on turning leads into scheduled in-home appointments and requires in-person work at our location.

Hours are Tuesday through Friday 9AM-6PM and Saturday 8AM-5PM, with an hourly pay range of $18–$22 plus commission on qualified appointments. Candidates should be strong communicators with CRM experience and a willingness to work evenings and weekends as needed.