Customer Service Representative

Bath Planet; Spokane Valley (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Commission opportunities

Full training

Growth opportunities

Job summary

Bath Planet by NW Bath Specialists in Spokane Valley is seeking a friendly Customer Service Representative for our fast-paced call center. You’ll handle inbound and outbound calls, follow up with homeowners, and schedule free in-home bathroom design consultations.

If you enjoy helping customers, can multitask, and thrive on performance-based pay with commission, this role offers on-site training, a supportive team, and opportunities to grow with an established bathroom remodeling company.

Qualifications

• Experience in customer service or call center preferred.
• Ability to handle high-volume calls and multitask.
• Proficiency with CRM software.
• Excellent communication and data-entry accuracy.

Responsibilities

• Answer inbound customer calls professionally and promptly.
• Make outbound calls and follow-ups to assigned customers.
• Schedule in-home design consultations.
• Enter accurate data into CRM and document conversations.
• Meet daily call and appointment targets.
• Coordinate with sales and customer-care teams.

Skills

Phone skills

Customer service

CRM software

Multitasking

Data entry

Tools

CRM software

Job description

Customer Service Representative - Call Center

Bath Planet by NW Bath Specialists
Pay: $18-$22 per hour, depending on experience, plus commission
NOT A REMOTE POSITION
Job Location: Spokane Valley

Bath Planet by NW Bath Specialists is looking for an upbeat, dependable Customer Service Representative to join our fast-paced call center. This role is focused on providing excellent customer service, following up with homeowners, and scheduling free in-home bathroom design consultations.

If you are confident on the phone, enjoy helping customers, can multitask, and are motivated by performance-based pay, we would like to hear from you.

What You’ll Do

• Answer incoming customer calls professionally and promptly.

• Make up to 200 outbound calls and follow-ups each day to assigned customers and leads.

• Contact homeowners who requested information about bathroom remodeling projects.

• Qualify customers, answer basic questions, and schedule in-home design consultations.

• Offer same-day or next-day appointments whenever possible.

• Complete appointment confirmations by phone, text, and email.

• Multitask throughout the day by managing calls, texts, emails, appointment confirmations, and follow-up tasks.

• Use a computer throughout your shift to accurately enter customer information, appointment details, call notes, and outcomes into our CRM.

• Follow the company call script while keeping conversations friendly and natural.

• Meet daily expectations for calls, contacts, appointments set, confirmations, and accurate data entry.

• Work closely with the sales and customer-care teams to create a great customer experience.

What We’re Looking For

• Strong phone, communication, and customer-service skills.

• Positive, professional, and energetic attitude.

• Comfortable making a high volume of outbound calls daily.

• Strong multitasking, computer, and data-entry skills.

• Ability to quickly and accurately document customer conversations while working on the phone.

• Reliable attendance and ability to stay focused in a busy call-center environment.

• Basic experience with email, texting, and CRM software.

• Customer service, call center, appointment-setting, or sales experience preferred, but not required.

• Ability to follow a process, handle objections professionally, and ask for the appointment.

Compensation

• $18-$22 per hour, based on experience.

• Commission opportunities based on performance and appointments set.

• Full training and ongoing coaching provided.

• Opportunity to grow with an established bathroom remodeling company.

Bath Planet by NW Bath Specialists has helped homeowners improve their bathrooms for years. We are looking for someone who wants to be part of a team, work hard, and help customers take the first step toward a better bathroom.