Appointment Setter Call Center

bathplanet; Spokane Valley (WA); Vor Ort; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Hourly pay

Commission on appointments

Zusammenfassung

Bath Planet by NW Bath Specialists in Spokane Valley, WA is hiring a reliable Customer Service Representative to join our call center team. This fast-paced role focuses on turning leads into scheduled in-home appointments and maintaining a high level of service.

You will handle up to 200 outbound calls daily, answer inbound calls, enter notes into CRM, and collaborate with sales to keep the schedule full. The position offers hourly pay with commission based on qualified appointments.

Qualifikationen

• Excellent communication and customer service skills.
• Ability to handle a high volume of outbound calls daily.
• Experience with CRM data entry and note keeping.

Aufgaben

• Answer inbound calls quickly and professionally.
• Make up to 200 outbound calls per day to follow up with leads and customers.
• Qualify homeowners and schedule free in-home design consultations.
• Confirm upcoming appointments by phone and text.
• Enter customer information, notes, and outcomes into the CRM after interactions.
• Multitask while staying organized and focused.
• Meet call-volume, appointment-setting, and attendance expectations.
• Collaborate with call center and sales teams to keep the schedule full.

Kenntnisse

Customer service

Outbound calling

Multitasking

CRM data entry

Phone presence

Tools

CRM software

Jobbeschreibung

Bath Planet by NW Bath Specialists is hiring a reliable, tenacious Customer Service Representative to join our call center team. This is a fast-paced role for someone who enjoys talking with people, staying busy, and turning leads into scheduled in-home appointments.
NOT A WORK FROM HOME OR REMOTE POSITION
Hours Tuesday-Friday 9AM-6PM Saturday 8AM-5PM

Pay: $18–$22 per hour, depending on experience, plus commission on qualified appointments set.

What You’ll Do

• Answer inbound calls quickly and professionally.

• Make up to 200 outbound calls per day to follow up with leads, customers, and past prospects.

• Qualify homeowners and schedule free in-home design consultations.

• Confirm upcoming appointments by phone and text.

• Follow the call script, handle objections, and keep the conversation focused on setting the appointment.

• Accurately enter customer information, notes, call outcomes, and appointments into the CRM after every interaction.

• Work multiple tasks at once while staying organized and focused.

• Meet call-volume, appointment-setting, quality, and attendance expectations.

• Work closely with the call center and sales teams to keep the schedule full.

What We’re Looking For

• Strong communication and customer service skills.

• A positive, confident, and professional phone presence.

• Someone who is dependable, competitive, and motivated by results.

• Comfortable making a high volume of outbound calls every day.

• Able to multitask on a computer while speaking with customers.

• Detail-oriented with solid data-entry and CRM skills.

• Call center, inside sales, appointment-setting, or customer service experience preferred.

• Availability for evenings and weekends as needed.

This is an excellent opportunity for a hardworking person who wants hourly pay, commission opportunity, and a clear path to earn more through performance.