High Needs Case Manager

Chicanos Por La Causa, Inc. (CPLC); Phoenix (AZ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Paid Holiday

PTO & Sick Days

Health insurance

Telemedicine

401(k)

Job summary

Chicanos Por La Causa, Inc. seeks a High Needs Case Manager in Phoenix to lead assessments, develop service plans, and coordinate care across medical, behavioral health, and community providers.

The role supports families enrolled in the behavioral health system, serving as a bridge to needed resources and services. The ideal candidate will bring strong organizational and advocacy skills, knowledge of mental health services, and the ability to work in homes, schools, clinics, and community

Qualifications

• Bachelor’s degree and at least one year of full-time behavioral health work experience.
• Associate degree and at least two years of full-time behavioral health work experience.
• Over 5 years of full-time behavioral health work experience.
• Knowledge of community based behavioral health services preferred.
• Possess a valid driver’s license and ability to be insured under automobile insurance policy.

Responsibilities

• Conduct comprehensive assessments and develop individualized service plans with youth, families, and care teams to identify needs, build on strengths, and support meaningful functional outcomes.
• Coordinate care across medical, behavioral health, community, and out-of-home providers, ensuring continuity of services, advocacy, discharge planning, and participation from all stakeholders involved in treatment.
• Provide ongoing case management and client support through office, home, community, and telehealth visits, connecting clients to resources, addressing barriers, developing life skills, and promoting self-advocacy and independence.
• Maintain accurate documentation and ensure compliance with agency, state, and contractual requirements while monitoring safety, participating in team meetings and trainings, and supporting community-based activities such as food deliveries, donation pick-ups, and related program needs

Skills

Trust-building

Organization

Advocacy

Community outreach

DSM knowledge

Education

Bachelor’s degree + 1 year experience

Associate degree + 2 years experience

5+ years experience

Job description

Empower someone's new beginning as our High Needs Case Manager in Phoenix, Arizona!

LOCATION:

6850 W. Indian School Rd

SCHEDULE:

Monday-Friday - you'll get to be active in the community and clinic, meeting clients where they are. You may even get to work from home Fridays after training and review!

About

CPLC Centro De La Familia provides outpatient behavioral health services for families and individuals of all ages. The program offers counseling and therapy services to those living with serious mental illness, general mental health issues, and substance abuse issues. These issues can be related to depression, anxiety, relationships, loss, substance abuse, suicidal thoughts, and trauma from sexual, emotional and/or physical abuse. Outpatient services offer flexible office hours and home-based services for children and their families, public transit accessibility, therapy in English and Spanish, and professional staff who utilize best practice models for treatment.

WHAT MAKES YOU A GREAT HIGH NEEDS CASE MANAGER?

• You build trust with youth, families, and community partners, using a strengths-based, family-centered approach to engage clients, coordinate services, and support positive outcomes.
• You are organized and proactive, able to manage multiple priorities, maintain accurate documentation, meet deadlines, and ensure compliance with program, agency, and regulatory requirements.
• You are a problem-solver and advocate, identifying barriers to care, connecting clients to resources, coordinating with multidisciplinary teams, and helping youth and families navigate complex systems.
• You are adaptable and community-focused, comfortable working in homes, schools, clinics, and community settings, traveling throughout the service area, and responding effectively to the changing needs of youth and families.
• Your familiarity of spectrum of mental illnesses, DSM-IV-TR/DSM 5 codes and descriptions, psychotropic medications and crisis intervention.

HOW WILL YOU MAKE AN IMPACT?

As the High Needs Case Manager (HNCM) facilitates the strategic planning and Child and Family Team (CFT) process for assigned youth and families. You will engage families, stakeholders, formal/ informal supports and individuals involved in the CFT on behalf of the youth and family for the primary purpose of developing a strengths-based plan which meets the youth and family’s needs.

This position is established to serve as part of a team of support for youth and their families enrolled in the behavioral health system. You're work will support The Arizona Vision: “In collaboration with each child, family and others, Arizona will provide accessible behavioral health services designed to aid children to achieve success in school, live with their families, avoid delinquency and become stable and productive adults. Services will be tailored to the child and family and provided in the most appropriate setting, in a timely fashion, and in accordance with best practices, while respecting the child and family’s unique cultural heritage.”

• Conduct comprehensive assessments and develop individualized service plans with youth, families, and care teams to identify needs, build on strengths, and support meaningful functional outcomes.
• Coordinate care across medical, behavioral health, community, and out-of-home providers, ensuring continuity of services, advocacy, discharge planning, and participation from all stakeholders involved in treatment.
• Provide ongoing case management and client support through office, home, community, and telehealth visits, connecting clients to resources, addressing barriers, developing life skills, and promoting self-advocacy and independence.
• Maintain accurate documentation and ensure compliance with agency, state, and contractual requirements while monitoring safety, participating in team meetings and trainings, and supporting community-based activities such as food deliveries, donation pick-ups, and related program needs

Minimum Qualifications

Education/Background

• Meets Behavioral Health Technician criteria as defined in Office of Behavioral Health Licensing rules per the Arizona Administrative Code R9-20-204 and has:
• Bachelor’s degree and at least one year of full-time behavioral health work experience, or
• Associate degree and at least two years of full-time behavioral health work experience, or
• Over 5 years of full-time behavioral health work experience.
• Knowledge of community based behavioral health services preferred.
• Possess a valid driver’s license and ability to be insured under automobile insurance policy.

Other Requirements

• Ability to obtain fingerprint clearance card, CPR and First Aid.
• Ability to work a flexible schedule as needed per program requirements.
• Basic typing/computer skills.
• Demonstrated verbal and written communication skills.
• Ability to maintain positive relationships with consumers, community partners and team.
• Demonstrated organization and time management skills and able to manage workload with multiple deadlines and competing demands.
• Must successfully complete the agency’s orientation and demonstrate competence regarding skills and knowledge per R9-20-204.
• Ability to attend required Child and Family Team training within one month of assuming position and participate in ongoing learning requirements.

Benefits

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection& Voluntary Benefits

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.