Integrated High Needs Coordinator

Southwest Behavioral Health Services; Payson (AZ); On-site; USD 48,000 - 60,000; Full time

Job summary

Southwest Behavioral and Health Services is seeking an Integrated High Needs Care Coordinator to join our Payson team. You will work with children and families as part of an interdisciplinary group to arrange integrated case management for clients with complex needs.

The role involves facilitating family meetings, coordinating care, linking clients to community resources, and documenting progress while ensuring confidentiality and HIPAA compliance.

Qualifications

• Minimum requirements include a high school diploma or GED and five years of integrated/behavioral health experience.
• Bachelor’s degree in a related field and minimum 1 year of integrated/behavioral health experience preferred.

Responsibilities

• Facilitates family meetings and develops ISP plans using assessments and team input.
• Provides information and support to youth and families on treatment planning and community supports.
• Ensures team meetings in the family’s natural setting to meet needs.
• Develops and revises safety/support plans for families.
• Maintains accurate documentation of contacts and treatment progress.
• Maintains effective communication with clients, healthcare providers, families and staff.
• Notifies supervisor of challenges such as non-compliance or crisis.

Skills

Communication skills

Problem solving

Organized

Empathy

Education

High school diploma or GED

Bachelor’s degree in related field preferred

Job description

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Integrated High Needs Care Coordinator who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys working with children, ability solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Payson team!

Job Preview at a Glance:

The Integrated High Needs Coordinator I functions as a member of an interdisciplinary team to provide integrated case management to a caseload of clients with multiple medical and /or co-occurring substance abuse disorders and/or medically ill individuals. Advocates for and supports the client, engages with community agencies/health care providers and others on his or her behalf to ensure access to services needed to increase wellness self-management and reduce emergency room visits and/or hospitalizations. Provides clinical support to the Team by providing consultation, education, information around psychosocial and/or substance abuse conditions, interventions and resources to maintain focus on outcomes and best practices.

Duties & Responsibilities:

• Facilitates CFT meetings for assigned families. Facilitates the development of ISP’s using information gained from the comprehensive assessment, the SNCD and input from all team members involved.
• Provides information, education and support to youth/ families and team members concerning issues of creative treatment planning, coordination of care and the development of informal and community supports.
• Ensures team meets as frequently as necessary in the family’s preferred natural setting to meet their needs.
• Develops, implements, and revises as necessary, a relevant safety/support plan for the family.
• Ensures appropriate clinical involvement on teams.
• Provides information to CFT members concerning community resources and linkages to other services.
• Assists youth and families in securing needed services.
• Maintains accurate, thorough and current documentation of contact with youth/families, treatment progress and services received/provided.
• Maintains effective communication with clients, Primary Care Services, mental health providers, family, collateral resources, and other agency staff on behalf of clients.
• Ensures complete and accurate progress notes of all serious incidents and changes in behavior.
• Notifies supervisor of actual or potential challenges with clients; i.e. non-compliance, decompensation, and crisis.
• Ensures confidentiality of verbal and written youth/family information, in accordance with HIPAA standards.
• Good academic and working knowledge of DSM, community resources, psychotropic medications, crisis intervention, and evidence based practices, intervention techniques, and ability to apply to possibly unstable, treatment resistant adult/adolescent/child of various ethnic cultures for co-occurring disorders (GMH/SA/SMI).
• Adheres to the legal/ethical/professional guidelines adopted by the SBH.
• After hours, on-call rotation as needed.

Education & Qualifications:

• Minimum requirement consists of a 22-year age
• High school diploma or GED and five years of full time integrated/behavioral health work experience.
• Bachelor’s degree in a related field and minimum 1 year of full-time integrated/behavioral health experience preferred.
• Required to maintain a valid and current Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon need/requirements of the clinic and/or program.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to obtain upon hire.
• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much.

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through our Empowered Belonging program, we’re committed to:

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

Bachelors or better in Counseling Psychology or related field.

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.