High Needs Case Managers EMPACT

La Frontera EMPACT - Suicide Prevention Center; Glendale (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Generous PTO

Medical plans (4 choices)

Dental plans (2 choices)

Vision plans (2 choices)

403(b) retirement plan

Tuition reimbursement

Job summary

La Frontera EMPACT - Suicide Prevention Center is looking for a High Needs Case Manager in Glendale, Arizona. The role requires providing direct crisis intervention and support services to families and children with high needs, managing a caseload effectively.

The ideal candidate will have a Bachelor's degree in Behavioral Health or related field, substantial behavioral health experience, and skills in crisis intervention. This position offers generous benefits, including medical plans, PTO, and more.

Qualifications

• Bachelor's Degree in Behavioral Health or related field preferred.
• Behavioral health experience required; experience working with children preferred.
• Knowledge of the CFT process and Arizona 12 Principles.

Responsibilities

• Provide direct in-home, in-office, in-school, and community services.
• Ensure continuity of care and coordinate communication with stakeholders.
• Develop and maintain effective working relationships with state and community organizations.

Skills

Behavioral health experience

Crisis intervention

Flexibility

Problem-solving skills

Bilingual (Spanish)

Education

Bachelor’s Degree in Behavioral Health or related field

Tools

Driver’s license

Job description

Who We Are

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry‑leading non‑profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

What You’ll Do

The High Needs Case Manager works with children and families that require a high level of service provision, contact, and coordination of treatment out of our Tempe or Glendale location. This position provides direct service crisis intervention, support, transportation, and education to families and children, independently of, or in conjunction with, other in‑home client services. The role manages a caseload of 15 families to serve them at a high level of intensity.

Essential Responsibilities

• Provide direct in‑home, in‑office, in‑school, and community services—crisis intervention, transportation, client stabilization, additional supervision, parent training, and support to keep a child in the home.
• Facilitate, schedule, and provide follow‑up on family, youth, and adult team meetings (ACT or CFT). Complete written documentation and share with all team members. Engage natural supports and make referrals to collaborating partners as needed.
• Deliver at least 40 hours of work per week, with a goal of 30 hours of direct client contact. Maintain clinical documentation standards and complete all tasks on the agreed timelines. Work a flexible schedule, including evenings or weekends when required.
• Support services that meet the 12 Arizona Principles: collaboration, functional outcomes, unified assessment, comprehensive services, best practices, appropriate setting, timeliness, tailored services, stability, cultural respect, independence, and connection to natural supports.
• Ensure continuity of care and coordinate communication with other departments and external stakeholders.
• Develop and maintain effective working relationships with state, community mental health, and contracting organizations.

Qualifications

• Bachelor’s Degree in Behavioral Health or related field preferred. Must meet BHT requirements.
• Behavioral health experience required; experience working with children preferred.
• Knowledge of the CFT process and Arizona 12 Principles.
• Flexibility, problem‑solving skills, and creative approach to service delivery.
• Fingerprint clearance card or eligibility to obtain one.
• Valid AZ driver’s license with no major infractions in the past three years.
• Reliable transportation.
• Bi‑lingual (Spanish) preferred.
• Minimum age 21 years at time of employment.

Additional Requirements and Responsibilities

• Remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain professional conduct consistent with ethical practice and agency policies.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community partners.
• When driving for agency work, possess a valid Arizona driver license, liability insurance, and approval for liability coverage with EMPACT‑SPC’s liability insurance carrier. A 3‑year state driving record with no major infractions required.
• Staff who provide direct client services must be at least 21; staff who provide support services must be at least 18 and have a high school diploma or equivalent.
• Attend meetings, training, and agency activities outside of regularly scheduled hours upon request.

What You’ll Receive (Full‑time employees)

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement allowance
• Company‑paid life/AD&D and long‑term disability
• Voluntary additional life and short‑term disability
• Tuition reimbursement
• Elder Care assistance
• Pet insurance and more

EMPACT‑SPC is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT‑SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

All employees of EMPACT‑SPC and La Frontera Arizona are employees “at will” as that term is understood in the State of Arizona. Employment may be terminated at any time without prior notice and for no stated reason.

EMPACT‑SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.