High-Volume Auto Service Advisor | $65k-$150k Earnings

Don Ayres Automotive Group; Fort Wayne (IN); On-site; USD 65,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holidays

401(k) with company match

Employee discounts

Training & career advancement

Disability insurance

Fitness club discount

Employee assistance program

Job summary

Don Ayres Automotive Group is seeking a Service Advisor for a fast-paced, high-volume service department. You will lead the customer experience from drop-off to delivery, listen to concerns, and clearly present repair needs and estimates to customers.

Ideal candidates have 1–2+ years in service advisory, automotive knowledge, and strong communication skills. Compensation is performance-based with significant earning potential, and a supportive team culture.

Qualifications

• 1-2+ years of Service Advisor experience preferred.
• Automotive knowledge is strongly preferred; candidates without automotive experience must learn quickly.
• Strong communication and relationship-building skills are essential.
• Excellent organizational and multitasking abilities are required.
• Valid driver's license with a clean driving record.
• Willingness to complete pre-employment background check and drug screening.

Responsibilities

• Lead the customer experience from vehicle drop-off through delivery.
• Listen to customer concerns and identify appropriate repair solutions.
• Present repair recommendations, estimates, and maintenance needs.
• Coordinate with technicians to ensure accurate diagnostics and efficient workflow.
• Manage multiple repair orders and customer updates simultaneously.
• Educate customers on recommended repairs and maintenance services.

Skills

Customer service

Communication

Organization

Problem-solving

Time management

Decision making

Tools

Computer proficiency

Job description

Don Ayres Automotive Group is seeking a Service Advisor for a fast-paced, high-volume service department. You will lead the customer experience from drop-off to delivery, listen to concerns, and clearly present repair needs and estimates to customers.

Ideal candidates have 1–2+ years in service advisory, automotive knowledge, and strong communication skills. Compensation is performance-based with significant earning potential, and a supportive team culture.