High-Impact Personal Injury Intake Manager (On-Site)

Meirowitz & Wasserberg, LLP; New York (NY); In loco; USD 85.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive Medical, Dental and Vis另

Paid Time Off

Commuter Transit Program

Retirement Plan

Descrizione del lavoro

Meirowitz & Wasserberg, LLP, a trial law firm with offices across the United States, seeks an experienced Personal Injury Intake Manager in Manhattan, on-site. You will oversee the day-to-day operations of the Personal Injury Intake Department, manage lead distribution, and ensure prompt, professional handling of prospective clients.

The ideal candidate has at least 3 years of PI intake experience, leads a team, and monitors performance and conversion while coordinating with attorneys,

Competenze

• Minimum 3 years of experience in personal injury intake, legal intake, or a related plaintiff-side legal environment.
• Experience managing, supervising, or coordinating a legal intake team or department.
• Strong understanding of personal injury intake processes, including lead qualification, client screening, follow-up, and case sign-up procedures.
• Experience overseeing high-volume inbound inquiries and managing multiple lead sources.
• Demonstrated ability to monitor team performance, establish productivity expectations, and improve conversion rates.
• Strong leadership and interpersonal skills, with the ability to coach, motivate, and hold team members accountable.
• Excellent verbal and written communication skills, particularly with prospective clients.

Mansioni

• Oversee the daily operations and workflow of the Personal Injury Intake Department, ensuring incoming inquiries are handled promptly and appropriately.
• Monitor incoming calls, website inquiries, referrals, and other lead sources to ensure timely follow-up and consistent communication with prospective clients.
• Manage the distribution and assignment of incoming leads to intake team members based on workload, availability, and department priorities.
• Supervise, coach, and support intake team members, providing guidance on intake procedures, client communication, and lead qualification.
• Monitor intake performance, including call volume, response times, follow-up activity, conversion rates, and signed retainers.
• Ensure prospective clients are properly screened and that relevant case information is collected to determine potential eligibility for representation.
• Oversee follow-up efforts for prospective clients who have not yet retained the firm, ensuring leads are appropriately tracked and consistently pursued.
• Ensure all intake activity, client communications, lead statuses, and case information are accurately documented in SmartAdvocate (SA).
• Monitor compliance with departmental SOPs, intake protocols, and established workflows.
• Identify opportunities to improve lead conversion, intake efficiency, and the overall prospective client experience.
• Coordinate with attorneys and the Pre-Litigation Department to facilitate the timely transfer of signed cases and relevant intake documentation.
• Work closely with the Marketing Department to evaluate lead quality, referral sources, advertising performance, and opportunities to improve lead generation outcomes.
• Prepare and maintain intake reports, productivity metrics, and performance tracking for department leadership.
• Conduct regular team meetings to review performance, outstanding leads, workflow challenges, and departmental priorities.
• Communicate operational updates, staffing needs, and performance concerns to department leadership.

Conoscenze

Leadership

Communication

Team management

Time management

Attention to detail

Strumenti

SmartAdvocate (SA)

Microsoft Office

Descrizione del lavoro

Meirowitz & Wasserberg, LLP, a trial law firm with offices across the United States, seeks an experienced Personal Injury Intake Manager in Manhattan, on-site. You will oversee the day-to-day operations of the Personal Injury Intake Department, manage lead distribution, and ensure prompt, professional handling of prospective clients.

The ideal candidate has at least 3 years of PI intake experience, leads a team, and monitors performance and conversion while coordinating with attorneys,