High-Impact Outbound Appointment Specialist

iAG Wireless | AT&T Authorized Retailer; Marshall (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Job summary

iAG Wireless | Marshall, MI is seeking a motivated, confident professional for a Client Retention & Appointment Specialist role focused on phone-based outreach to customers. The position involves initiating conversations, generating interest, and scheduling qualified appointments at our Grand Rapids-area stores.

The role emphasizes outbound calling (120–200 calls per day), building a strong pipeline, and working with retail teams to convert appointments into sales.

Qualifications

• High-volume outbound calling experience preferred (phone-based).
• Strong phone communication and listening skills.
• Willingness to learn, coachable, and hungry to improve.

Responsibilities

• Make 120–200 outbound calls per day.
• Identify customer needs and create interest in Grand Rapids-area stores.
• Schedule qualified appointments directly with our retail locations.
• Maintain accurate customer and appointment information.
• Collaborate with retail sales teams to track appointment results and sales production.

Skills

Outbound calling

Communication skills

Coachable

Customer service experience

Job description

iAG Wireless | Marshall, MI is seeking a motivated, confident professional for a Client Retention & Appointment Specialist role focused on phone-based outreach to customers. The position involves initiating conversations, generating interest, and scheduling qualified appointments at our Grand Rapids-area stores.

The role emphasizes outbound calling (120–200 calls per day), building a strong pipeline, and working with retail teams to convert appointments into sales.