High-Impact Inside Sales & Quotes Specialist

Fairbanks Morse Defense; Beloit (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with employer match

Paid time off

Paid holidays

Parental leave

Tuition reimbursement

Job summary

Fairbanks Morse Defense in Beloit, WI seeks an Aftermarket Quote Specialist to manage RFQs, develop accurate quotations, and drive customer satisfaction in a fast-paced environment.

The ideal candidate has 3+ years in inside sales or customer account support, strong communication skills, and experience with CRM/ERP systems. This role requires travel up to 10% and NOFORN readiness; a degree in business/tech is favored.

Qualifications

• Associate’s degree in business, management, technical field, or equivalent experience.
• Three years inside sales or customer account support experience.
• Strong written and verbal communication; able to handle multiple tasks.
• Service-minded, proactive, able to work independently with internal and external customers.
• Excellent problem-solving and analytical skills; detail-oriented.
• Self-motivated, results-driven; eager to expand knowledge with available resources.
• Experience with CRM and ERP systems; proficient in MS Office (Word, Excel, Outlook).
• Basic understanding of diesel engines; willing to travel up to 10%.
• US citizenship and NOFORN readiness as required.

Responsibilities

• Review RFQs and develop accurate quotations meeting company standards.
• Follow up on quotes to support order placement and forecasting.
• Manage daily business for customers, including order status updates.
• Respond to inquiries on order fulfillment and delivery changes.
• Acknowledge and resolve customer complaints.
• Conduct regular business review meetings with assigned accounts.
• Provide exceptional customer service and timely responses to inquiries.
• Build and maintain relationships with customers, suppliers, and internal teams.
• Review purchase orders for pricing, certificates, and quotes compliance.
• Support or manage the RMA process (repairs and returns).
• Prioritize tasks and manage daily workload efficiently.

Skills

Inside Sales

Customer Service

CRM

Analytical Thinking

Education

Associate degree (business/management/technical)

Tools

CRM

ERP

MS Office

Job description

Fairbanks Morse Defense in Beloit, WI seeks an Aftermarket Quote Specialist to manage RFQs, develop accurate quotations, and drive customer satisfaction in a fast-paced environment.

The ideal candidate has 3+ years in inside sales or customer account support, strong communication skills, and experience with CRM/ERP systems. This role requires travel up to 10% and NOFORN readiness; a degree in business/tech is favored.