Aftermarket Quote Specialist

Fairbanks Morse Defense; Beloit (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with employer match

Paid time off

Paid holidays

Parental leave

Tuition reimbursement

Job summary

Fairbanks Morse Defense in Beloit, WI seeks an Aftermarket Quote Specialist to manage RFQs, develop accurate quotations, and drive customer satisfaction in a fast-paced environment.

The ideal candidate has 3+ years in inside sales or customer account support, strong communication skills, and experience with CRM/ERP systems. This role requires travel up to 10% and NOFORN readiness; a degree in business/tech is favored.

Qualifications

• Associate’s degree in business, management, technical field, or equivalent experience.
• Three years inside sales or customer account support experience.
• Strong written and verbal communication; able to handle multiple tasks.
• Service-minded, proactive, able to work independently with internal and external customers.
• Excellent problem-solving and analytical skills; detail-oriented.
• Self-motivated, results-driven; eager to expand knowledge with available resources.
• Experience with CRM and ERP systems; proficient in MS Office (Word, Excel, Outlook).
• Basic understanding of diesel engines; willing to travel up to 10%.
• US citizenship and NOFORN readiness as required.

Responsibilities

• Review RFQs and develop accurate quotations meeting company standards.
• Follow up on quotes to support order placement and forecasting.
• Manage daily business for customers, including order status updates.
• Respond to inquiries on order fulfillment and delivery changes.
• Acknowledge and resolve customer complaints.
• Conduct regular business review meetings with assigned accounts.
• Provide exceptional customer service and timely responses to inquiries.
• Build and maintain relationships with customers, suppliers, and internal teams.
• Review purchase orders for pricing, certificates, and quotes compliance.
• Support or manage the RMA process (repairs and returns).
• Prioritize tasks and manage daily workload efficiently.

Skills

Inside Sales

Customer Service

CRM

Analytical Thinking

Education

Associate degree (business/management/technical)

Tools

CRM

ERP

MS Office

Job description

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What’s your calling? For the men and women of Fairbanks Morse Defense it’s the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We’re one of the nation’s leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it’s like to be a part of the Fairbanks Morse Defense team here: https://www.fairbanksmorsedefense.com/careers

Summary

The Aftermarket Quote Specialist works in a fast-paced environment and must be able to successfully manage multiple quoting and customer service inquiries simultaneously, while using creative problem solving to bring requests to resolution as quickly as possible. The ideal candidate will be self-motivated, customer-centric, detail-oriented, and the desire to approach situations with a strategic mindset. The AQS is responsible for managing their territory and providing their customers with outstanding service. The ideal candidate will have a strong background in inside sales, operations, excellent communication skills, and the ability to work in a fast-paced, deadline-driven environment. This hands-on position is perfect for someone who wants to develop this role by taking ownership, supporting, and driving revenue.

Principle Duties and Responsibilities

• Review requests for quotes (RFQs) and develop accurate quotations for customers, ensuring that all information is complete and meets company standards
• Quote follow-up to support order placement and development of accurate forecasts
• Manage daily business for customers including but not limited to:
• Respond to customer inquiries for updates on order fulfillment
• Provide updates on order delivery changes
• Acknowledging and resolving customer complaints
• Conduct regular business review meetings with assigned accounts
• Provide exceptional customer service and respond promptly to customer inquiries and concerns
• Build and maintain relationships with customers, suppliers, and internal stakeholders
• Review purchase orders and ensure pricing, quality certificates, and compliance requirements are consistent with quotes
• Support and/or manage the RMA (Return Materials Authorization) Process (customer repair and returns)
• Ability to prioritize tasks and self-manage daily workload

Qualifications & Education Requirements

• Associate’s degree in business administration, management, technical degree, or equivalent experience
• Three years of inside sales and/or supporting customer account growth experience required, and preferably within the manufacturing industry
• High degree of written and verbal communication, ability to handle multiple assignments simultaneously
• Service minded and proactive day-to-day with the ability to work independently, and support both internal and external customers and teams
• Excellent problem-solving and analytical skills, with the ability to identify and address client needs effectively
• Possess strong analytical skills to analyze the impact of decisions before execution; must be detailed oriented and thorough in work habits with an ability to multi-task.
• Self-motivated and results oriented. Takes initiative to expand knowledge for position utilizing all available sources.
• Results-driven professional, skilled in analytical problem-solving and strategic decision-making
• Ability to understand and execute on complex processes
• Collaborate with internal departments to facilitate customer need fulfillment
• Must be customer focused, pro-active and driven to succeed
• Previous experience using CRM and ERP systems required
• Strong MS Office skills including Word, Excel, and Outlook; advanced Excel preferred
• Excellent technical aptitude, analytical and detail desired
• Basic understanding of diesel engines preferred
• Travel up to 10%, domestic (service centers and customer sites)
• This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match. In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.

Equal Opportunity Employer/Veterans/Disabled