Automotive BDC Specialist – High-Volume Appointment Setter

Pedder-Auto-Group-1; Freehold (NJ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid training

Employee vehicle discounts

Job summary

Raceway Nissan & Jeep of Freehold in Freehold, NJ, is seeking motivated, dependable Sales BDC Representatives to join our growing team. This is a performance-based role focused on responding to customers, making outbound calls, setting and confirming appointments, and driving showroom traffic.

The ideal candidate is confident on the phone, organized, and comfortable using a CRM. You will handle a high volume of customer communications daily and contribute to meeting dealership goals.

Qualifications

• Previous automotive BDC, call center, customer service, or sales experience required.
• Automotive BDC experience is a strong plus.
• Strong phone, written, and verbal communication skills.
• Comfortable making a high volume of outbound calls.
• Ability to manage multiple customers and follow-up tasks.
• Reliable, punctual, organized, and goal-oriented.
• Comfortable being coached and held accountable to performance standards.
• Experience with VinSolutions, Podium, Matador, or similar dealership technology is a plus.
• High school diploma or equivalent required Schedule
• Full-time position
• Saturdays are required
• Sundays and one additional weekday off
• Candidates must be available to work dealership business hours

Responsibilities

• Respond quickly and professionally to internet leads, phone inquiries, online chats, and customer messages
• Make consistent outbound calls, texts, and emails to new and existing customers
• Set, confirm, and follow up on sales appointments
• Re-engage unsold customers, missed appointments, previous leads, and inactive prospects
• Perform customer retention and data-mining outreach
• Maintain accurate notes, tasks, appointments, and customer information in the CRM
• Work closely with sales managers and salespeople to improve appointment show and sold rates
• Communicate current inventory, promotions, incentives, and dealership offers accurately
• Meet established daily and monthly performance standards

Skills

Phone communication

Written communication

Verbal communication

Outbound calls

CRM management

Time management

Reliability

Coachable

Organization

Goal orientation

Education

High school diploma or equivalent

Tools

VinSolutions

Podium

Matador

Job description

Raceway Nissan & Jeep of Freehold in Freehold, NJ, is seeking motivated, dependable Sales BDC Representatives to join our growing team. This is a performance-based role focused on responding to customers, making outbound calls, setting and confirming appointments, and driving showroom traffic.

The ideal candidate is confident on the phone, organized, and comfortable using a CRM. You will handle a high volume of customer communications daily and contribute to meeting dealership goals.