HiEd Renewal Lead — SaaS Growth & Retention

Instructure, Inc.; United States; Híbrido; USD 65.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ownership program

Flexible work

Generous time off

Wellness program

Tuition reimbursement

Professional development

Descripción de la vacante

Instructure, Inc. is seeking a Senior Renewal Representative – HiEd to manage a broad portfolio of higher education customer accounts and own high-value renewals. You will collaborate with CS, Sales, and Product to align on renewal strategies and drive account growth.

You will negotiate renewals, leverage usage data, and forecast renewals with accuracy. Travel up to 20% is expected as needed in a fast-paced SaaS environment.

Formación

• 3+ years in customer success, account management, or renewal roles in SaaS/edtech.
• Proven ability to manage high-value multi-product accounts and grow relationships.
• Strong negotiation skills and ability to navigate complex discussions with clients.

Responsabilidades

• Manage a diverse renewal portfolio, including medium to large contracts, ensuring timely renewals.
• Develop renewal strategies to maximize retention and identify expansion opportunities.
• Collaborate with Customer Success, Sales, and cross-functional teams to align on account strategies.
• Create and manage renewal quotes, ensuring alignment with usage data and customer needs.
• Conduct renewal forecasting and provide progress updates, risks, and opportunities to leadership.
• Lead renewal negotiations to reach mutually beneficial outcomes.
• Act as SME on quoting tools and CRM best practices, maintaining data integrity.
• Partner with Product/Marketing to communicate updates affecting renewals.
• Track renewal KPIs to identify trends and drive process improvements.

Conocimientos

Customer relationships

Account management

Renewal management

Negotiation skills

Data analytics

CRM systems

Educación

Bachelor’s degree

Herramientas

Salesforce

Gainsight

Clari

Gong

Descripción del empleo

Instructure, Inc. is seeking a Senior Renewal Representative – HiEd to manage a broad portfolio of higher education customer accounts and own high-value renewals. You will collaborate with CS, Sales, and Product to align on renewal strategies and drive account growth.

You will negotiate renewals, leverage usage data, and forecast renewals with accuracy. Travel up to 20% is expected as needed in a fast-paced SaaS environment.