Hi-Tech Delivery Leader: Client-Centric Growth & Delivery

Bristlecone; California; Presencial; USD 150.000 - 230.000; Jornada completa

Descripción de la vacante

Bristlecone, a leading pure-play supply chain services firm based in California, is seeking a Delivery Leader to own end-to-end delivery for Hi-Tech accounts and drive client satisfaction and growth. You will build senior client relationships, lead large, multi-location teams, manage scope, schedule, cost, and risk, and partner with sales to expand the account through transformational programs.

This role requires deep program and portfolio management, strategic thinking, and strong financial

Formación

• 15+ years of experience in delivery, program, or account management.
• 5+ years managing large hi-tech or marquee accounts.
• Experience in IT services / consulting / managed services environments.

Responsabilidades

• Act as the single point of ownership for delivery across all programs within the Hi-tech accounts.
• Build and maintain senior executive relationships with client stakeholders.
• Serve as a trusted advisor, aligning delivery outcomes with client business objectives.
• Drive customer satisfaction, retention, and long-term partnership growth.
• Own end-to-end delivery including scope, schedule, cost, quality, and risk.
• Forecast revenue and capacity accurately.
• Lead and mentor delivery managers, program managers, and technical leaders.
• Identify opportunities for account expansion, cross-sell, and up-sell.

Conocimientos

Delivery leadership

Program management

Account management

P&L ownership

Stakeholder management

Descripción del empleo

Bristlecone, a leading pure-play supply chain services firm based in California, is seeking a Delivery Leader to own end-to-end delivery for Hi-Tech accounts and drive client satisfaction and growth. You will build senior client relationships, lead large, multi-location teams, manage scope, schedule, cost, and risk, and partner with sales to expand the account through transformational programs.

This role requires deep program and portfolio management, strategic thinking, and strong financial